Care Manager - Home Care

About the Role

You run client assessments, build care plans, and own the schedule for a growing home care agency in Boise. The hardest part of home care is knowing who to send. Every new client starts with a family call—someone’s daughter worried because her mother is no longer safe alone. You visit, sit down with both, and determine what’s truly needed: not just bathing and meals, but who this woman will actually let into her home. You build the care plan, select the caregiver, and accompany them on day one. You also manage the schedule, handling callouts, last-minute changes, and emergencies. We combine scheduling with care management intentionally—the person who conducted the assessment already knows who can walk into that house and be welcome. A scheduler who’s never met the client is just guessing.

If you’ve done this work before and it wore you down, this isn’t the right fit. If you’ve done it well, keep reading.

Responsibilities

• Run in-home assessments with new clients and their families to determine care needs, preferences, and compatibility.
• Build and maintain care plans, documenting key details: temperament, level of care, gender/language preferences, pets, and schedule windows.
• Introduce and orient caregivers in the client’s home to ensure a smooth first day.
• Conduct follow-ups with active clients to address issues before they become complaints.
• Serve as the primary contact for families and caregivers when needs or concerns arise.
• Build and manage the weekly caregiver schedule using WellSky, matching caregivers to clients based on skills, availability, location, and fit.
• Handle callouts, coverage gaps, and emergency shift coverage in real time.
• Occasionally cover shifts yourself as a last resort (not a regular duty, but expected when no other option exists).

Requirements

• Direct experience with seniors or adults needing care (e.g., home care, senior living, clinical settings, or hands-on caregiving).
• Comfort leading difficult conversations with families about their parent’s needs, including unspoken concerns.
• Ability to remain steady under real-time pressure and heavy phone contact.
• Strong computer skills and adaptability to new software.
• Valid Idaho driver’s license, reliable vehicle, and current auto insurance.
• Ability to pass a background check and meet Idaho caregiver requirements.
• Willingness and physical ability to provide hands-on care in emergencies.

Helpful but not required: CNA or other caregiving credential, care plan or in-home assessment experience, WellSky or ClearCare familiarity, scheduling/staffing background, or experience in a small, growth-oriented environment.

Skills

• Client assessment and care planning.
• Scheduling and real-time problem-solving.
• Strong interpersonal and communication skills (families, caregivers, and team members).
• Trust-building in high-stakes, personal settings.
• Adaptability in a fast-paced, evolving environment.

Benefits

• Paid training and certification.
• Paid time off (PTO).
• Mileage reimbursement.

Pay

Pay depends on experience, plus a quarterly bonus.

Schedule

• Full-time, in-office (Boise).
• Some early mornings and occasional evening/weekend calls (assessments and emergencies are schedule-agnostic).

Work Environment

You’ll report directly to the owners—no regional managers or corporate bureaucracy. Decisions are made quickly, often the same day. Your closest partner is the Office Manager, who handles caregiver recruiting, client records, billing, and the VA program. The role requires seamless collaboration with her, as your assessments directly inform who she hires.

The team is small and growing. You’ll know all caregivers by name. The office is in its early stages, so you’ll wear multiple hats, and the role will evolve as the agency expands. If you thrive in fixed, predictable environments, this may frustrate you. If you prefer building rather than inheriting, this is an opportunity to shape the future of the agency—and position yourself for leadership as it grows.

Culture

We operate by five core principles, not posters on a wall:

• Do what you say you will do. Follow-through matters, especially when commitments affect families and caregivers.
• Own the outcome. Focus on solutions, not blame. Did the client get covered? That’s what counts.
• Communicate early, openly, and honestly. Bring problems forward while they’re small. We’d rather hear about an issue on Tuesday with no solution than on Friday with an excuse.
• Build real connections. Families and caregivers trust you with sensitive information. That trust is the product.
• Find a way to yes. The answer is usually “here’s how,” not “that’s not my job.”

About Us

HomeWell Care Services of Boise provides non-medical in-home care to seniors and adults across the Treasure Valley, including bathing, dressing, meals, companionship, and transportation—services that allow people to remain in their homes instead of moving to facilities. We’re locally owned but nationally backed, and this office is in its early growth phase. The role will look different in a year than it does today, offering the chance to build something from the ground up.