Care Manager Extender - Durham

Responsibilities

• Performing general outreach, engagement, and follow-up with members.
• Coinciding services/appointments (e.g., appointment/wellness reminders, arranging transportation).
• Conducting introductory engagement calls to enroll members into TCM services.
• Engaging in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing.
• Sharing information with the care manager and other members of the care team on the member’s circumstances.
• Providing and tracking referrals and providing information and assistance in obtaining and maintaining community-based resources and social support services.
• Supporting the care manager in assessing and addressing unmet health-related resource needs to include following up on ADT alerts and other urgent TCM needs.
• Other duties as assigned.

Qualifications

• Has an 18-year age.
• Has a high school diploma or equivalent.
• Be a person with lived experience with a behavioral health condition and a Certified Peer Support Specialist.
• Has one year of paid experience performing the types of functions described in the “Extender Functions” section below.
• Individuals who will be able to meet these qualifications, including, but not limited to the following: Certified Peer Support Specialists; or Community health workers (CHW), defined as individuals who have completed the NC Community Health Worker Standardized Core Competency Training (NC CHW SCCT); or Individuals who served as Community Navigators prior to the implementation of Tailored Plans.
• Knowledge, Skills, And Abilities:
• Person-Centered Thinking/planning
• Knowledge of using assessments to develop plans of care.
• Knowledge of LOC processes.
• Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans.
• Familiarity with or intent to learn the use of Motivational Interviewing techniques.
• Strong interpersonal and written/verbal communication skills.
• Conflict management and resolution skills.
• Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.).
• Good organizational skills to prioritize duties and work with minimal levels of onsite supervision to consistently meet deadlines.