Care Manager/ Clinical Scheduler- CCMA, LPN

About the role

We are seeking a Clinical Scheduler to fill our Care Manager role and assist with all clinical scheduling needs for our Okatie Clinic patients. The role serves as the central scheduling and operational coordinator for a single interdisciplinary care team, ensuring that patients receive the appropriate number and type of in-person encounters required under the Your Health proactive, value-based care model. This position will be working in the Okatie Clinic office daily.

This is a full-time, salary-based 8-hour position (8:00 AM–5:00 PM, Monday–Friday).

About us

We are a leading physician group serving South Carolina and Georgia, dedicated to delivering quality healthcare directly to patients in care facilities, homes, clinics, and virtual visits. Our services include comprehensive primary care, specialty services, and pharmacy support, tailored to meet diverse patient needs. Committed to excellence and innovation, our team collaborates closely with facilities and families to ensure accessible, coordinated, and compassionate care.

Responsibilities

• Appropriately register, verify, and timely schedule patients according to the Company’s care model.
• Ensure new patients are being tracked and followed until scheduled.
• Schedule appointments for patients according to the care model, including follow-ups with healthcare providers based on availability, medical urgency, and patient preferences.
• Ensure all disciplines with schedules are fully optimized.
• Ensure patients are being followed and scheduled appropriately when discharged from an in-patient facility.
• Ensure TCM appointments are scheduled promptly and within the required window.
• Ensure strong documentation is implemented.
• Utilize a multitude of software systems (including tracking systems) to ensure patient follow-up and better patient outcomes.
• Interact with patients via email, patient portal, telephone, AthenaText, in-person, etc., to gather necessary information, schedule and confirm appointments, and provide pre-appointment instructions.

Requirements

• High school diploma or equivalent required; Associate's or Bachelor's Degree in Healthcare is preferred.
• Preferred CMA, LPN, or RN certification.
• Previous experience in a medical or healthcare setting, preferably in a scheduling or administrative role.
• Familiarity with medical terminology, procedures, and insurance verification.
• Strong organizational and time management skills, with the ability to multitask and prioritize responsibilities effectively.
• Excellent communication and interpersonal skills with the ability to build strong relationships at all levels of the organization.
• Strong problem-solving abilities.
• Ability to work effectively under pressure.

Benefits

• Competitive compensation package with bonus opportunities.
• Employer-matched 401K.
• Free visit and prescriptive services with HDHP insurance plan.
• Employer-matched HSA.
• Generous PTO package.
• Career development and growth opportunities.