Care Manager

About the role

We are seeking a Clinical Scheduler to fill our Care Manager role assist with all clinical scheduling needs for our Augusta patients. The role serves as the central scheduling and operational coordinator for a single interdisciplinary care team, ensuring that patients receive the appropriate number and type of in-person encounters required under the Your Health proactive, value-based care model. This position will be working in the Augusta office daily.

Responsibilities

• Adequately register, verify and timely schedule patients according to the Company’s care model.
• Ensure new patients are being tracked and followed until scheduled.
• Schedule appointments for patients according to care model including follow-ups with healthcare providers based on availability, medical urgency, and patient preferences.
• Ensure all disciplines with schedules are fully optimized.
• Ensure patients are being followed and scheduled appropriately when discharged from an in-patient facility.
• Ensure TCM appointments are scheduled promptly and within the required window.
• Ensure strong documentation is implemented.
• Multitude of software systems (including tracking systems) will be utilized to ensure patient follow-up and better patient outcomes.
• Interact with patients via email, patient portal, telephone, AthenaText, in-person, etc. to gather necessary information, schedule and confirm appointments, and provide pre-appointment instructions.

Qualifications

• A high school diploma or equivalent required, while an Associate's or Bachelor's Degree in Healthcare is preferred.
• Preferred CMA, LPN or RN.
• Previous experience in a medical or healthcare setting, preferably a scheduling or administrative role.
• Familiar with medical terminology, procedures, and insurance verification purposes.
• Strong organizational and time management skills, with the ability to multitask and prioritize responsibilities effectively.
• Excellent communication and interpersonal skills with the ability to build strong relationships at all levels of the organization.
• Strong problem-solving abilities.
• Ability to work effectively under pressure.