Care Manager

About the role

At Nox Health, we believe in the power of sleep and aim to transform care by expanding sleep health care. Our mission is to elevate not just our solutions but also advance the field of sleep medicine.

Responsibilities

• Provide patients with behavioral support for diagnoses of Obstructive Sleep Apnea, Insomnia, Restless Leg Syndrome and Circadian Rhythm Disorder.
• Work as part of a team to respond to patient questions and complaints in a timely manner and resolve technical and medical issues as needed for patient support, escalating to the medical team or accounts team as indicated per protocols.
• Deliver patient care activities through the KOEO platform to support a wide range of clinical sleep programs including: case management for new participants, patient therapy adherence on PAP related treatments, medical triage and other KOEO supported clinical treatments.
• Care coordination via the KOEO platform using supported KOEO communication tools that interact with patients, medical professionals and medical equipment personnel to ensure timely and appropriate resolution of participant care issues.
• Establish exceptional customer service relationships with patients and staff as demonstrated by voice tone, written correspondence and verbiage.
• Respond to inquiries and requests from patients or other personnel within given time frames and within established policy.
• Perform other duties/projects as assigned by the Care Team Supervisor.

Qualifications

• Bachelor's degree OR Experience in a clinical setting OR Experience in customer service, preferably in healthcare.
• Knowledge of operating and maintaining a PAP device.
• Experience in Sleep.