Care Manager

About the role

As a Care Manager, you will serve as a trusted guide and advocate for eligible clergy of the Catholic Diocese of Rockford, helping them navigate the complexities of healthcare while supporting their overall well-being.

Key Responsibilities

• Build trusted relationships with eligible priests through regular outreach and personal visits.
• Serve as a primary point of contact for eligible priests in public ministry needing assistance navigating healthcare and benefits.
• Identify unmet needs and proactively connect eligible members with appropriate services and resources.
• Promote preventive wellness by educating members on health initiatives and available resources.
• Provide educational materials and resources focused on prevention, wellness, and chronic disease management.
• Provide clear, accessible health information to help members understand and utilize their benefits.
• Care Coordination & Navigation:
• Coordinate medical, dental, and specialist appointments to ensure seamless care experiences.
• Aid members in navigating healthcare systems and provider networks.
• Support benefit coordination and collaborate with plan design vendors when needed.
• Coordinate third-party services when needed (DME, home health, specialty providers, etc.).
• Connect members with community resources including transportation, home care, and support services.
• Advocacy, Outreach, and Care Coordination Support:
• Conduct support visits during hospitalizations and serve as an advocate for members by helping coordinate communication, discharge planning, and follow-up needs.
• Provide post-hospitalization follow-up and non-clinical care coordination.
• Conduct on-site visits to members in facilities including assisted living, skilled nursing facilities, retirement homes, and hospitals to support coordination of services and identify follow-up needs.
• Identify home safety concerns and help coordinate modifications or meal services when needed.
• Aid with member use of non-clinical support tools such as glucometers, blood pressure cuffs, and alert systems, including education, coordination, and follow-up.
• Collaboration & Program Support:
• Collaborate closely with Meta Care’s support team including pharmacists, nutritionists, and social workers.
• Collaborate with Client leadership and designated diocesan contacts to ensure strong communication and coordination of services.
• Work collaboratively with Client-affiliated ministries and services including retirement homes and assisted living facilities.
• Participate in client meetings to identify needs and ensure comprehensive support.
• Develop outreach initiatives to increase awareness of available services and benefits.
• Documentation & Professional Standards:
• Maintain accurate and timely documentation of member interactions and services provided in accordance with company-approved systems, privacy protocols, and client requirements.
• Maintain strict confidentiality in accordance with HIPAA, PHI handling requirements, company privacy protocols, and applicable client requirements.
• Engage respectfully and professionally with eligible priests and colleagues.

Who We're Looking For

• Minimum 3 years of healthcare experience required.
• Preferred LPN or RN (active license not required). Ideal for nurses seeking a meaningful non-bedside, non-clinical care coordination role.
• Bi-lingual preferred (Spanish).
• Experience in clinical or medical office settings with a passion for helping individuals navigate the healthcare system through advocacy, education, and care coordination.
• Exceptional communication and listening skills with the ability to offer emotional support.
• Strong organizational abilities and attention to detail.
• A humble, service-oriented demeanor and genuine desire to support others.
• Demonstrated commitment to performing the role in a manner consistent with Catholic Social Teaching and the Ethical and Religious Directives for Catholic Health Care Services, including respect for human dignity, care for the vulnerable, and fidelity to the moral teachings of the Roman Catholic Church.
• Ability to work independently while collaborating with healthcare professionals and the Meta Care team.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Availability

This position is available immediately.

Equal Employment Opportunity

Meta Care Inc. is proud to be an equal-opportunity employer. All qualified applicants are encouraged to apply.