Care Manager

Role And Responsibilities

• Perform initial in-home assessments in clients’ homes to determine care needs and develop appropriate plans of care for families in need.
• Establish a strong first impression when visiting new clients to ensure high rate of conversion from prospect to client.
• Maximize sales potential by building a strong rapport with families, developing a thorough understanding of customer needs/requirements, and providing recommendations on the best arrangement of services (caregiving, nursing, and/or care management).
• Review pricing and cost of services with clients and ensure successful onboarding of new clients.
• Ongoing Client Support (Issue Management): Serve as “account executive” or primary point of contact for assigned clientele, maximizing the quality of care provided and profitability of services provided.
• Ensure that ClearCare system is updated with documentation of all client communication (including all in-home follow up visits and phone calls) and client records (e.g. plan of care).
• Collaborate with care coordination team to ensure that caregivers placed in clients’ homes are the best fit for meeting the needs and requirements of families served.
• Professional Care Management Services: Identify and cultivate opportunities to provide professional care management services to clients, including benefits administration, contingency planning, trust administration, financial planning, coordination of medical resources, family counseling, etc.
• Positive Health Outcomes: Provide on-site training and education to caregivers as needed and ensure that caregivers are always introduced to clients on or before their first day in a clients’ home.
• Ensure that caregivers are educated on all relative signs and symptoms of a client’s diagnosis.
• Track various quality KPIs (30, 90, 180-day readmission rate for clients, diagnosis-related recovery trends, hospitalizations, discharges, etc.).

Requirements

• Qualifications and Education Requirements: Bachelor’s degree in social sciences, social work, or a related field. Minimum 1 year experience working in a clinical setting or providing social work. Minimum 1 year of experience working with patients or managing client relationships. Strong candidates have experience working in a sales-driven environment. Experience in geriatric management as an “aging life care professional” is a plus (including certification or involvement with Aging Life Care Association).
• Required Skills: Fluent in Microsoft Office 365. Able to organize and maintain electronic client records. Experience using ClearCare is a plus. Strong interpersonal skills. Able to build strong relationships with clients. Skilled at leading conversations. Organized and detail oriented. Problem-solving and decision making skills. Excellent written and oral communication skills. Able to manage time well and work efficiently. Strong attention to detail. Works independently. Soft, Flexible, humble, and team-oriented. Compassionate and empathetic. Grit, passion, and perseverance.

Physical Requirements

• Must be able and willing to drive to various parts of Longmont, Boulder to visit clients in homes.
• Prolonged periods of sitting at a desk and working on a computer.