Care Manager

About the role

The Care Manager provides compassionate emotional support, guidance, advocacy, and care coordination services to children and their families coping with serious medical conditions, chronic illnesses, disabilities, or emotional and behavioral challenges. Working closely with children, parents, siblings, healthcare providers, and community organizations, the Care Manager helps families navigate complex medical, educational, social, and emotional needs.

Responsibilities

• Conduct comprehensive assessments, develop individualized care plans, connect families with appropriate resources and services, and monitor progress to ensure positive outcomes.
• Serve as a trusted advocate and partner for families, helping them access support systems that enhance their well-being and quality of life.
• Ensure all clients receive accurate, professional, and compassionate guidance, referrals, advocacy, and support services aimed at achieving the best possible outcomes for children and their families.

Requirements

• This is a remote position; however, candidates must reside in New York State or surrounding States, as the role requires monthly in-person visits with clients throughout New York.
• Applicants must be able to meet these travel requirements.

Work Schedule & Caseload Expectations

• This position is engaged as an independent consultant/contractor and is compensated based on meeting established billable service requirements and timely documentation standards.
• Candidates are expected to maintain a minimum caseload of five (5) active client cases.
• This role offers flexible scheduling, with services provided based on client and family needs.
• Availability may include evenings and weekends to accommodate family schedules and program requirements.
• Candidates must maintain availability during at least one weekday business day to support client communication, care coordination, meetings, and collaboration with healthcare and community partners.
• Candidates are responsible for meeting established billable productivity expectations while ensuring high-quality service delivery and documentation compliance.
• The role requires the ability to travel within range and conduct home and community visits as needed.

Education

• A bachelor's degree with 2 years of relevant experience OR
• A master's degree with 1 year of relevant experience

About CLCF

In partnership with the Collaborative for Children & Families (CCF), Chai Lifeline Children’s Fund (CLCF) draws upon the extensive experience and expertise of its affiliated organization, Chai Lifeline—an international nonprofit founded in 1987—to provide comprehensive emotional, social, and practical support to children, families, and communities facing serious illness, trauma, and loss. CLCF helps families navigate the many challenges associated with medical crises through personalized care coordination and family-centered support. Our Care Managers are experienced in working with chronic health conditions and medically fragile children and adolescents.

Skills, Knowledge and Expertise

• Outstanding verbal and written communication skills, with the ability to engage effectively with children, families, healthcare professionals, and community partners.
• Highly resourceful with the ability to research, develop, and leverage local, regional, and national resources to address the unique and evolving needs of children and their families.
• Strong interpersonal skills with a compassionate, family-centered approach.
• Excellent organizational and case management skills.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong problem-solving and advocacy skills.
• Proficiency in Microsoft Office Suite, Google Workspace, and case management systems; ability to learn new software applications as needed.
• Experience handling confidential and sensitive information with professionalism and discretion.
• Ability to work independently and collaboratively as part of a multidisciplinary team.
• Knowledge of healthcare, social service, educational, and community resources systems for children preferred.
• Experience working with children, families, and/or individuals facing medical, developmental, behavioral, or emotional challenges preferred.