Care Manager

About the role

The Care Manager is a central hub for care coordination, compliance, staffing and scheduling, Client communication, and Branch operations. This role supports exceptional service delivery by connecting Clients, families, Caregivers, and partners — ensuring every person in our care receives consistent, high-quality support.

Responsibilities

• Provide 5-star service to all incoming calls, serving as a key communication hub for Clients, families, Caregivers, Case Managers, and referral partners
• Coordinate care services to ensure timely, consistent, and appropriate service delivery for all assigned Clients
• Develop individualized service plans and conduct initial and ongoing Client assessments for quality and compliance
• Prepare Client welcome materials, intake documentation, and manage authorizations to support billing accuracy
• Support scheduling and staffing to minimize overtime, reduce service disruptions, and ensure consistent shift coverage
• Provide after-hours support as needed to maintain seamless care continuity
• Maintain Branch compliance efforts, including compliant licensing documentation
• Conduct weekly New Hire Orientation sessions for incoming Caregivers

Requirements

• Experience in home care, healthcare coordination, or a client-facing service role preferred
• Highly organized with strong attention to detail and accurate record-keeping practices
• Proactive communicator with excellent interpersonal skills and a warm, professional presence
• Solutions-oriented and self-managed — able to handle multiple priorities in a fast-paced environment
• Committed to compliance, HIPAA standards, and maintaining accurate documentation
• Strong collaboration skills with a team-first mindset and high-quality customer service approach
• Proficient with technology and healthcare management or scheduling systems
• Experience in assisted living, in-home care, or billing and authorization management a bonus

Benefits

• Paid Time Off and Paid Holidays
• 100% Company-Paid Dental Insurance and Vision Insurance
• 100% Company-Paid $25,000 Life Insurance Policy
• 100% Company-Paid Employee Assistance Program — including mental health counseling sessions, financial coaching, provider referrals, and childcare resources — available 24/7
• Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed
• 401(k) Retirement Program — with Employer Match
• Professional Development — ongoing education, wraparound support, and leadership coaching
• A Next-Level, Comprehensive Training and Orientation Week

Pay

$55,000 – $70,000