Care Management Trainer

About the role

The Care Management Trainer at Alignment Health is responsible for onboarding, training, and developing clinical and non-clinical Care Management staff. This role focuses on structured orientation programs, ongoing competency refreshers, workflow process updates, system training, and targeted Care Management skills development.

Responsibilities

• Coordinates and performs educational activities that promote the competency and development of Alignment Health Plan staff, including orientation, competency validation within the scope of Care Management, remediation, in-service, and continuing education for new Care Management staff.
• Affirms, develops, implements, and evaluates educational programs in response to health care demands, trends, identified learning needs, organizational and clinical goals, quality improvement measures, risk management, regulatory changes, and compliancy criteria.
• Designs and maintains training materials, job aids, and digital learning tools.
• Directs the delivery of education for new employee orientation, conducts competency assessments, facilitates ongoing development, and establishes courses and programs based on annual needs assessments and educational compliancy requirements.
• Performs structured call and chart reviews. Reviews audit findings with staff and managers, providing coaching and targeted training.
• Collaborates with local and system leadership to determine market specific educational needs to achieve desired organizational outcomes.
• Integrates audit learnings into training updates.
• Provides one-on-one coaching and mentoring.
• Supports compliance with Medicare, Medicaid, and health plan requirements.
• Tracks and maintains training completion and competency results.

Requirements

• Bilingual in Spanish is a must.
• 3 years in care management or related clinical field.
• Prior Staff Development/Education experience preferred.
• Medicare Advantage or Managed Care Experience.
• Education Required: Associate’s Degree or higher in a Clinical discipline.
• Specialized Skills Required: Strong communication skills to provide constructive documentation feedback, strong presentation skills to support educating peers, proficiency in care management systems, proficiency in Microsoft Office, strong Clinical Assessment knowledge, solid clinical reasoning, and familiarity with standards of care when auditing charts, proficiency in the development of training material.
• Licensure Required: Current RN license.

Supervisory Responsibilities

None

Pay

$85,696.00 - $128,543.00