Care Management Support Coordinator II - J01003

Location: Remote – Texas | Duration: 9 months | Schedule: Monday–Friday, 8:00 AM–5:00 PM CST | Start: ASAP | Contract: Potential extension/conversion

About the role

We are seeking a Care Management Support Coordinator II to support healthcare members and providers through outbound calls, documentation, and medical form coordination. This fully remote Texas‑based position requires strong communication, computer, and organizational skills. The ideal candidate has experience in a healthcare call center, PCP/medical office, managed care, or a similar environment and can work independently while meeting daily productivity goals.

Responsibilities

• Make outbound calls to members and healthcare providers to obtain required physician signatures and medical necessity documentation.
• Document all interactions accurately in the healthcare system.
• Review and track incomplete or missing forms received from PCP offices.
• Update and correct documentation errors as needed.
• Manage a daily workload of approximately 25–35 members.
• Meet a productivity target of approximately 25 completed notes per day.
• Communicate professionally with members and providers.
• Use applications including TruCare, SharePoint, Teams, Outlook, Excel, OneNote, and fax systems.
• Protect confidential health information and maintain a professional, private workspace.

Required Qualifications

• High school diploma or GED.
• Minimum 2 years of medical/healthcare experience.
• Experience in a healthcare call center, PCP/medical office, managed care, or similar environment.
• Strong computer skills and ability to learn new healthcare systems.
• Ability to work independently in a fully remote environment and troubleshoot basic technical issues.
• Typing speed of 50 WPM with at least 95% accuracy.
• Residency in Texas.
• Cell phone for VPN login.
• Secure, private workspace suitable for handling confidential information.

Preferred Qualifications

• Experience with care management or health plan operations.
• Experience with TruCare, SharePoint, or other healthcare documentation systems.
• Experience communicating with PCPs, providers, and healthcare members.
• Knowledge of Excel, Outlook, Teams, and OneNote.
• Strong multitasking and organizational skills.
• Experience meeting daily productivity or call‑center metrics.

Training & Interview

• 6 weeks of mandatory training, Monday–Friday, 8:00 AM–5:00 PM CST.
• Camera must be on during training; no time off during the training period.
• Interview conducted via Microsoft Teams with camera on.
• Candidates must provide a typing test showing 50 WPM and 95% accuracy with their resume.

Work Authorization

Candidates must be authorized to work in the United States without current or future employment‑based visa sponsorship.