Care Management Specialist

About the role

Full-Time Care Management Specialist Reports to: Director of Care Management Services Queens/Manhattan, New York United States

Responsibilities

• Identify the targeted risk population per PCP referral, risk stratification, and patient lists
• Handle case management assignments, review case progress in accordance to center guidelines
• Coordinate patient care through ongoing collaboration with PCP, patient/family, community, and other members of the health care team
• Foster a team approach and include patient/family as active members of the team
• Create and update personalized health care plans for patients by assessing patient’s wellness, needs, preferences and ability to utilize the care plans
• Communicate and establish effective working relations with care team
• Advocate and work with patient and patients’ family to achieve treatment goals
• Educate patients and caregivers about their health care plan and health care options
• Conduct regular follow-ups with patient to evaluate progress, ensure continuity of care and promote optimal health outcomes
• Summarize report relevant to care management activity
• Maintain care management documentation in electronic health records
• Establish linkage to external social services programs, specialist services and payer’s care management services
• Participate in clinical service team meeting/activities
• Update knowledge base relevant to service population
• Perform other duties as assigned

Requirements

• Bachelor’s degree (health care related preferred)
• Bilingual in English and Chinese (Mandarin and Cantonese) required
• Capacity for working on weekends required

Skills

• Experience in health care setting preferred
• Motivated individual able to work in a team and be self-directed
• Strong interpersonal and communication (written and verbal) skills
• Basic computer skills

Benefits

• Medical insurance
• Employer-paid dental, vision, disability and life insurance
• 403(b) retirement savings plan
• Flexible spending accounts for transit, parking, health and dependent care
• Paid time off (28 days for the first year of employment)
• Employee Assistance Program
• Employee Discount Programs
• Tuition reimbursement for eligible employees
• The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program