Care Management RN (Michigan Licensed)

Clearlink Partners is an industry-leading managed care consultancy specializing in end-to-end clinical and operational management services and market expansion initiatives for Managed Medicaid, Medicare Advantage, Special Needs Plans, complex care populations, and risk-adjusted entities. We support organizations as they navigate a dynamic healthcare ecosystem by helping them manage risk, optimize healthcare spend, improve member experience, accelerate quality outcomes, and promote health equity.

Responsibilities

Specific

• Manage expenses, facilitate access, and improve quality of life for persons with long-term chronic conditions and/or high-risk, high-cost disease states (Disease and/or Chronic Condition Management).
• Work with patients in distinct populations and sub-populations to promote global outcomes, optimize health, manage care, and control costs (Population Health).
• Assist with empowering members to manage and improve their health, wellness, safety, adaptation, and self-care through effective care coordination and case management.
• Educate members/caregivers about treatment options, community resources, insurance benefits, etc.
• Engage members to complete health and psychosocial assessments, taking into account the cultural and linguistic needs of each member.
• Assess, develop, implement, document, coordinate, monitor, manage, evaluate, and update comprehensive individualized care plans (ICP) designed to provide evidence-based care to meet member needs.
• Employ ongoing assessment and documentation to evaluate member response to and progress on the ICP.
• Identify and manage barriers to achievement of care plan goals.
• Identify and implement effective interventions based on clinical standards and best practices.
• Collaborate with members of an inter-disciplinary care team (ICT) to identify member needs and opportunities that would benefit from care coordination to achieve goals and maximize member outcomes.
• Act as a liaison to collaborate with facility-based case managers, providers, and care transition/discharge planners to plan for post-discharge care needs or facilitate transition to an appropriate level of care in a timely and cost-effective manner.
• Coordinate with community-based case managers, service providers, and community resource agencies to ensure coordination and avoid duplication of services.
• Appropriately terminate care coordination services based upon established case closure guidelines.
• Provide clinical oversight and direction to unlicensed team members as appropriate.

General

• Perform daily work with a focus on the core principles of managed care: patient education, wellness and prevention programs, early screening and intervention, continuity of care.
• Work proactively to expedite the care process.
• Identify priorities and necessary processes to triage and deliver work.
• Empower members to manage and improve their health, wellness, safety, adaptation, and self-care.
• Assess and interpret member needs and identify appropriate, cost-effective solutions.
• Identify and remediate gaps or delays in care/service.
• Advocate for treatment plans that are appropriate and cost-effective.
• Work with low-income/vulnerable populations to ensure access to care and address unmet needs.
• Gather and evaluate clinical information to assess and expedite referrals within the healthcare system, including consideration of alternate levels of care and service.
• Facilitate timely and appropriate care and effective discharge planning.
• Work collaboratively across the healthcare spectrum to improve quality of care.
• Leverage experience/expertise to observe performance and suggest improvement initiatives.
• Ensure understanding of industry standard competencies and performance metrics to optimize decisions and clinical outcomes.
• Ensure individual and team performance meets or exceeds the performance competencies and metrics.
• Contribute actively and effectively to team discussions.
• Share knowledge and expertise willingly and collaboratively.
• Provide outstanding customer service, internally and externally.
• Follow and maintain compliance with regulatory agency requirements.

Qualifications

• Current unencumbered Michigan RN license.
• Minimum of 5+ years of acute clinical experience.
• Minimum 2 years’ experience in a managed care environment across multiple lines of business (Medicare Advantage, Managed Medicaid, Dual SNP, Commercial, etc.).
• 2+ years of care management experience in a managed care environment; CM certification preferred.
• Strong knowledge of care management/population health processes and industry best practice.
• Detailed knowledge of SDOH frameworks and community resource networks.
• HMO and risk contracting experience preferred.
• In-depth knowledge of current standard of medical practices and insurance benefit structures.
• Excellent oral and written interpersonal/communication, internal/external customer-service, organizational, multitasking, and teamwork skills.
• Proficiency in Microsoft Office.

Skills

• Ability to translate member needs and care gaps into a comprehensive member-centered plan of care.
• Ability to collaborate with others, exercising sensitivity and discretion as needed.
• Strong understanding of managed care environment with population management as a key strategy.
• Strong understanding of the community resource network for supporting at-risk member needs.
• Ability to collect, stage, and analyze data to identify gaps and prioritize interventions.
• Ability to work under pressure while managing competing demands and deadlines.
• Well organized with meticulous attention to detail.
• Strong sense of ownership, urgency, and drive.
• The ability to effect change, perform critical analyses, promote positive outcomes, and facilitate empowerment for members/families.
• Excellent analytical-thinking/problem-solving skills.
• The ability to work effectively in a fast-paced environment with frequently changing priorities, deadlines, and workloads.
• The ability to offer positive customer service to every internal and external customer.

Physical Requirements

• Must be able to sit in a chair for extended periods of time.
• Must be able to speak so that you are able to accurately express ideas by means of the spoken word.
• Must be able to hear, understand, and/or distinguish speech and/or other sounds in person, via telephone/cellular phone, and/or electronic devices.
• Must have ample dexterity which allows entering of text and/or data into a computer or other electronic device by means of a keyboard and/or mouse.
• Must be able to clearly use sight so that you are able to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and/or assess data or other information types.
• Must be able to fluently communicate both verbally and in writing using the English language.

Schedule

Expected Hours of Work: Monday - Friday; 8 am – 5 pm; with ability to adjust to Client schedules as needed.

Pay

Salary Range: $70,000 - $100,000.