Care Management Discharge Plan Coordinator, Case Management, FT, 8A-4:30P

Responsibilities

• Coordinates and manages a wide range of complex and high volume patient referrals to ensure continuity of post-discharge care.
• Manages interactions with care managers, patients, payers, and community care providers.
• Data entry and analysis related to insurance coverage and availability of resources.
• Coordinating post-discharge services including home health care, durable medical equipment, nursing homes, hospital transfers, transportation, and services for the indigent population.
• Conducting post-discharge follow-up calls to ensure post-discharge services are being rendered.
• Solving problems by contacting service providers to effect patient safety.
• Eliciting feedback from patients/families regarding the services they received.
• Communicating any reported dissatisfaction immediately to effect service recovery.

Requirements

• Associate Degree preferred; Prior experience in a healthcare setting; prior additional education experience in discharge planning, billing utilization review, financial counseling or registration preferred.
• Ability to develop and maintain good working relationships.
• Ability to work in a high volume environment while maintaining high quality standards.
• Strong analytical and problem-solving skills required.
• Excellent written and verbal English communication skills required.
• Ability to manage workload, set priorities, and operate with minimal direct supervision.
• Ability to handle moderately to highly complex problems or issues in standard and sometimes emergent situations.
• Secretarial experience, excellent communication skills, excellent customer service skills, computer skills with Microsoft Word; Minimum typing speed of 30 WPM required.

Qualifications

• High School, GED, Cert, Exper.

Skills

• Excellent written and verbal English communication skills.
• Strong analytical and problem-solving skills.
• Ability to manage workload, set priorities, and operate with minimal direct supervision.
• Ability to handle moderately to highly complex problems or issues in standard and sometimes emergent situations.
• Minimum typing speed of 30 WPM.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support.
• Comprehensive health and wellness resources that go beyond traditional benefits.
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs.
• Tuition reimbursement to support continued learning and advancement.
• And so much more.

Pay

Estimated pay range for this position is $18.87 - $23.96 / hour depending on experience.