Care Management Coordinator II
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We must include sections only when posting has real specific content. We have Salary Range given, so Pay section. Benefits: they list benefits: Paid Time Off (PTO), Tuition Reimbursement, Retirement Plans, Medical, Dental and Vision, Wellness Program, Volunteer Time Off (VTO). So Benefits section.
Schedule: not mentioned. So omit.
About the role: we have mission and job summary. Could put About the role section with mission and job summary.
Responsibilities: list duties with percentages. Use - .
Requirements: Education Required, Experience Required maybe.
Qualifications: maybe combine? But we have Education Required, Education Preferred, Experience Required, Preferred experience, Skills Required, Preferred bilingual, Licenses/Certifications Required (none), Preferred (CMA), Required Training (Motivation Interviewing, Trauma Informed Care). Physical Requirements Light.
We need to decide sections: Could use Requirements for education and experience, Qualifications for skills, licenses, training, physical. Or follow given headings: Requirements, Qualifications, Skills, Benefits, Pay.
We must not repeat job title as heading. No Job ID.
We must preserve all substantive info. Do not invent.
We need to avoid boilerplate like EEO etc. Not present.
We need to remove duplicated lines. There's "Duties" repeated? We'll consolidate.
Let's extract content:
Mission: "L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose."
Job Summary paragraph: The Care Management Coordinator II is responsible for outreach... etc.
We can combine mission and job summary under About the role.
Responsibilities: list duties with percentages.
Let's list duties:
- Responsible for the time sensitive processes for initiating cases, managing referrals to the department, appropriate documentation, routing of information, performing computer data input, faxing, emailing, filing of confidential member information, and maintaining logs of activity, etc. (40%)
- Engages members to participate in the CM/Disease Management programs by reaching out and promoting the programs to address member’s unmet needs. (10%)
- Completes telephonic calls to conduct the HRA with high risk members participating in the CM program. Assists the care team with developing and assessing health interventions. (10%)
- Conducts telephonic outreach calls to members/caregivers regularly and evaluates and documents their progress towards their healthcare goals. Consults and collaborates with the Care Management Specialist to set up provider/specialist appointments and follow up on treatment plans. (10%)
- Handles the incoming and outgoing calls to members/caregivers and providers to coordinate care as identified in the care plan. (10%)
- Initiates follow up calls to members to administer screenings or confirm linkage to appropriate resources. Provides general information to members and providers about the CM and DM programs. (10%)
- Performs other duties as assigned. (10%)
We could keep percentages.
Education Required: High School Diploma/or High School Equivalency Certificate
Education Preferred: Associate's Degree
Experience Required: At least 6 months of experience in an administrative and customer service role in a health care/health services setting.
Preferred: 1 year of Medical Assistant experience. 6 months of experience processing authorizations at a managed care/health plan setting.
Skills Required: Knowledge of medical terminology; Strong verbal and written communication skills; Proficiency in Microsoft Office with a high level of accuracy; Excellent organizational, and time management skills; Detail-oriented and a team player; Excellent customer service skills with compassion and empathy; Ability to demonstrate sensitivity and respect for the opinions, perspectives, customs, and individual differences of others.; Ability to value diversity of people and ideas, as well as interact with people from a wide range of backgrounds.; Ability to be flexible, open-minded, listen to and consider others’ viewpoints.; Ability to work well and develop effective relationships with diverse personalities.
Preferred: Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.
Licenses/Certifications Required: (none listed)
Licenses/Certifications Preferred: Certified Medical Assistant (CMA)
Required Training: Motivation Interviewing; Trauma Informed Care
Physical Requirements: Light
Additional Information: Salary Range Disclaimer... but we already have salary range.
Benefits: Paid Time Off (PTO), Tuition Reimbursement, Retirement Plans, Medical, Dental and Vision, Wellness Program, Volunteer Time Off (VTO)
Pay: Salary Range: $50,216.00 (Min.) - $62,770.00 (Mid.) - $75,324.00 (Max.)
We should not include the disclaimer? It says "Salary Range Disclaimer: The expected pay range is based on many factors...". That's boilerplate but it's part of the posting. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The disclaimer might be considered legal boilerplate? It's about salary range. Might be okay to keep? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. The disclaimer is not substantive? It's a disclaimer about the range. Might be considered boilerplate. Safer to omit? But they said remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This is a salary disclaimer, maybe legal. I'd omit it to be safe.
Thus Pay section just the range.
Now construct HTML.
We need sections only when content present.
We'll have:
About the role
Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
Job Summary: The Care Management Coordinator II is responsible for outreach to members/caregivers, providers, Community Based Organizations (CBO), and others to help enroll our highest need members into the Care Management (CM), and Disease Management (DM) programs. The position is responsible to assess member’s strengths, challenges, needs, and barriers to care through conducting telephonic Health Risk Assessment (HRA). The position works with the member/caregiver, Care Management Specialist, Community Health Worker, and the Interdisciplinary Care Team (ICT) to support the development and implementation of the care plan and address unmet needs. This position coordinates the flow of information between the CM team and the member/caregiver, provider, medical group, and other members of the ICT. The position supports the coordination of member care as instructed by the Care Management Specialist and outlined in the care plan including the reinforcement of health education and disease management information; coordinating benefits such as transportation and DME; and linking member to community resources to address the Social Determinants of Health (SDoH) of the member. The position is responsible to ensure the CM team meets the contractual and regulatory requirements and timelines by maintaining accurate documentation and following up with the member and provider as needed. In addition, this position is assigned projects to support the department in meeting its regulatory and contractual requirements, such as running reports, data validation, quality checks and other projects. The position assists with the communication and coordination between programs and maintains confidentiality when communicating member information.
Then Responsibilities:
Responsibilities
- Responsible for the time sensitive processes for initiating cases, managing referrals to the department, appropriate documentation, routing of information, performing computer data input, faxing, emailing, filing of confidential member information, and maintaining logs of activity, etc. (40%)
- Engages members to participate in the CM/Disease Management programs by reaching out and promoting the programs to address member’s unmet needs. (10%)
- Completes telephonic calls to conduct the HRA with high risk members participating in the CM program. Assists the care team with developing and assessing health interventions. (10%)
- Conducts telephonic outreach calls to members/caregivers regularly and evaluates and documents their progress towards their healthcare goals. Consults and collaborates with the Care Management Specialist to set up provider/specialist appointments and follow up on treatment plans. (10%)
- Handles the incoming and outgoing calls to members/caregivers and providers to coordinate care as identified in the care plan. (10%)
- Initiates follow up calls to members to administer screenings or confirm linkage to appropriate resources. Provides general information to members and providers about the CM and DM programs. (10%)
- Performs other duties as assigned. (10%)
Then Requirements:
Requirements
Education Required: High School Diploma or High School Equivalency Certificate
Education Preferred: Associate's Degree
Experience Required: At least 6 months of experience in an administrative and customer service role in a health care/health services setting.
Preferred Experience: 1 year of Medical Assistant experience; 6 months of experience processing authorizations at a managed care/health plan setting.
Then Qualifications? Actually we have Skills Required and Preferred bilingual, Licenses/Certifications Preferred, Required Training, Physical Requirements. Could put under Skills section.
But we have separate headings: Skills, Qualifications. The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide what goes where.
We could put Skills Required under Skills, and Qualifications could include Education, Experience, Licenses/Certifications, Training, Physical. But we already used Requirements for education/experience. Might be overlapping.
Better: Use Requirements for education and experience. Use Qualifications for licenses/certifications, training, physical. Use Skills for skills required and preferred bilingual.
Let's do that.
Qualifications:
Qualifications
Licenses/Certifications Preferred: Certified Medical Assistant (CMA)
Required Training: Motivation Interviewing; Trauma Informed Care
Physical Requirements: Light
Skills:
Skills
- Knowledge of medical terminology
- Strong verbal and written communication skills
- Proficiency in Microsoft Office with a high level of accuracy
- Excellent organizational, and time management skills
- Detail-oriented and a team player
- Excellent customer service skills with compassion and empathy
- Ability to demonstrate sensitivity and respect for the opinions, perspectives, customs, and individual differences of others
- Ability to value diversity of people and ideas, as well as interact with people from a wide range of backgrounds
- Ability to be flexible, open-minded, listen to and consider others’ viewpoints
- Ability to work well and develop effective relationships with diverse personalities
- Preferred: Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.
Benefits:
Benefits
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retirement Plans
- Medical, Dental and Vision
- Wellness Program
- Volunteer Time Off (VTO)
Pay:
Pay
Salary Range: $5
About the role
Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
Job Summary: The Care Management Coordinator II is responsible for outreach to members/caregivers, providers, Community Based Organizations (CBO), and others to help enroll our highest need members into the Care Management (CM), and Disease Management (DM) programs. The position is responsible to assess member’s strengths, challenges, needs, and barriers to care through conducting telephonic Health Risk Assessment (HRA). The position works with the member/caregiver, Care Management Specialist, Community Health Worker, and the Interdisciplinary Care Team (ICT) to support the development and implementation of the care plan and address unmet needs. This position coordinates the flow of information between the CM team and the member/caregiver, provider, medical group, and other members of the ICT. The position supports the coordination of member care as instructed by the Care Management Specialist and outlined in the care plan including the reinforcement of health education and disease management information; coordinating benefits such as transportation and DME; and linking member to community resources to address the Social Determinants of Health (SDoH) of the member. The position is responsible to ensure the CM team meets the contractual and regulatory requirements and timelines by maintaining accurate documentation and following up with the member and provider as needed. In addition, this position is assigned projects to support the department in meeting its regulatory and contractual requirements, such as running reports, data validation, quality checks and other projects. The position assists with the communication and coordination between programs and maintains confidentiality when communicating member information.
Then Responsibilities:Responsibilities
- Responsible for the time sensitive processes for initiating cases, managing referrals to the department, appropriate documentation, routing of information, performing computer data input, faxing, emailing, filing of confidential member information, and maintaining logs of activity, etc. (40%)
- Engages members to participate in the CM/Disease Management programs by reaching out and promoting the programs to address member’s unmet needs. (10%)
- Completes telephonic calls to conduct the HRA with high risk members participating in the CM program. Assists the care team with developing and assessing health interventions. (10%)
- Conducts telephonic outreach calls to members/caregivers regularly and evaluates and documents their progress towards their healthcare goals. Consults and collaborates with the Care Management Specialist to set up provider/specialist appointments and follow up on treatment plans. (10%)
- Handles the incoming and outgoing calls to members/caregivers and providers to coordinate care as identified in the care plan. (10%)
- Initiates follow up calls to members to administer screenings or confirm linkage to appropriate resources. Provides general information to members and providers about the CM and DM programs. (10%)
- Performs other duties as assigned. (10%)
Requirements
Education Required: High School Diploma or High School Equivalency Certificate
Education Preferred: Associate's Degree
Experience Required: At least 6 months of experience in an administrative and customer service role in a health care/health services setting.
Preferred Experience: 1 year of Medical Assistant experience; 6 months of experience processing authorizations at a managed care/health plan setting.
Then Qualifications? Actually we have Skills Required and Preferred bilingual, Licenses/Certifications Preferred, Required Training, Physical Requirements. Could put under Skills section. But we have separate headings: Skills, Qualifications. The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide what goes where.
We could put Skills Required under Skills, and Qualifications could include Education, Experience, Licenses/Certifications, Training, Physical. But we already used Requirements for education/experience. Might be overlapping.
Better: Use Requirements for education and experience. Use Qualifications for licenses/certifications, training, physical. Use Skills for skills required and preferred bilingual.
Let's do that.
Qualifications:
Qualifications
Licenses/Certifications Preferred: Certified Medical Assistant (CMA)
Required Training: Motivation Interviewing; Trauma Informed Care
Physical Requirements: Light
Skills:Skills
- Knowledge of medical terminology
- Strong verbal and written communication skills
- Proficiency in Microsoft Office with a high level of accuracy
- Excellent organizational, and time management skills
- Detail-oriented and a team player
- Excellent customer service skills with compassion and empathy
- Ability to demonstrate sensitivity and respect for the opinions, perspectives, customs, and individual differences of others
- Ability to value diversity of people and ideas, as well as interact with people from a wide range of backgrounds
- Ability to be flexible, open-minded, listen to and consider others’ viewpoints
- Ability to work well and develop effective relationships with diverse personalities
- Preferred: Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.
Benefits
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retirement Plans
- Medical, Dental and Vision
- Wellness Program
- Volunteer Time Off (VTO)
Pay
Salary Range: $5