Care Management Coordinator
Southeast Medical Group · Alpharetta, GA · 1 mo ago
On-siteInformation TechnologyFull-time
We need to output HTML fragment with sections: About the role? The description includes a paragraph at start: "Description The Care Management Coordinator supports...". That's about the role. Then "Requirements" heading? Actually they have "Requirements" then "Key Responsibilities". Then "Minimum Qualifications", "Preferred Qualifications", "Knowledge, Skills & Abilities", "Key Measures of Success", "Physical & Mental Requirements". Also "Equal Employment Opportunity" boilerplate to remove.
We need to use for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. However we only include sections that have real content. We have About the role (description). Responsibilities (Key Responsibilities). Requirements (Minimum Qualifications? Actually they have Requirements heading then Key Responsibilities under it? The posting: "Requirements Key Responsibilities ..." It seems they combined. But we can treat "Requirements" as a section heading for qualifications? The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content accordingly.
We have:
- About the role: description paragraph.
- Responsibilities: list of duties (the bullet list after "Key Responsibilities").
- Requirements: maybe Minimum Qualifications? Or could be "Requirements" includes Minimum Qualifications and Preferred Qualifications? The instruction says we can have both Requirements and Qualifications sections. We need to decide.
We have Minimum Qualifications and Preferred Qualifications. Could combine into Requirements (minimum) and Qualifications (preferred). Or we could have Requirements = Minimum Qualifications, Qualifications = Preferred Qualifications. Also we have Knowledge, Skills & Abilities -> Skills section.
Key Measures of Success maybe could be considered as part of Responsibilities? But we could make a separate section? Not in list of allowed headings; but we could omit if not matching allowed headings. The instruction: "Use
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. However we only include sections that have real content. We have About the role (description). Responsibilities (Key Responsibilities). Requirements (Minimum Qualifications? Actually they have Requirements heading then Key Responsibilities under it? The posting: "Requirements Key Responsibilities ..." It seems they combined. But we can treat "Requirements" as a section heading for qualifications? The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content accordingly.
We have:
- About the role: description paragraph.
- Responsibilities: list of duties (the bullet list after "Key Responsibilities").
- Requirements: maybe Minimum Qualifications? Or could be "Requirements" includes Minimum Qualifications and Preferred Qualifications? The instruction says we can have both Requirements and Qualifications sections. We need to decide.
We have Minimum Qualifications and Preferred Qualifications. Could combine into Requirements (minimum) and Qualifications (preferred). Or we could have Requirements = Minimum Qualifications, Qualifications = Preferred Qualifications. Also we have Knowledge, Skills & Abilities -> Skills section.
Key Measures of Success maybe could be considered as part of Responsibilities? But we could make a separate section? Not in list of allowed headings; but we could omit if not matching allowed headings. The instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying those are examples but we should use those headings when appropriate. Probably we should stick to those headings only. So we need to map content to those headings.
Thus sections:
- About the role: description paragraph.
- Responsibilities: the list of duties (Key Responsibilities).
- Requirements: Minimum Qualifications.
- Qualifications: Preferred Qualifications.
- Skills: Knowledge, Skills & Abilities.
- Benefits, Pay, Schedule: not present, so omit.
Also we might include Physical & Mental Requirements? Not in allowed headings; maybe we could omit or fold into Requirements? But instruction: "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". Physical & Mental Requirements is specific content, but not in allowed headings list. However the instruction says use those headings for section headings (e.g...). It doesn't forbid other headings, but says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect only those headings. So we should omit Physical & Mental Requirements.
Also we need to remove boilerplate: Equal Employment Opportunity.
We need to preserve all substantive information.
We need to format lists with - . For responsibilities, we have many sentences each starting with a verb. We'll make each as
- .
For Minimum Qualifications: list items.
For Preferred Qualifications: list items.
For Knowledge, Skills & Abilities: list items.
We need to ensure we don't repeat job title as heading.
We need to output only HTML fragment.
Let's extract content.
About the role paragraph: "The Care Management Coordinator supports the growth and effectiveness of Southeast Medical Group’s care management programs by connecting patients, providers, clinic teams, and care management partners. This role combines referral coordination, patient engagement, care transitions, reporting, and process improvement. The Coordinator ensures eligible patients are identified, referred, and connected to the appropriate care management program while helping improve referral workflows and enrollment performance across multiple programs. This position is well suited for an experienced Medical Assistant or LPN interested in expanding into Population Health, care management, and value-based care."
That's the description.
Now Responsibilities: list after "Key Responsibilities". Let's capture each bullet:
- Manage and process care management referrals through centralized queues and inboxes within Veradigm, eClinicalWorks (eCW), and other applicable systems.
- Review referrals for completeness and route eligible patients to the appropriate internal or external care management program.
- Communicate with providers and clinic teams to obtain missing information and facilitate timely referral completion.
- Engage patients when appropriate to explain available care management programs, confirm interest, and support enrollment.
- Support Advanced Primary Care Management (APCM) enrollment activities, including patient education, consent, documentation, and coordination.
- Obtain discharge summaries, hospital records, specialist documentation, and other clinical information needed to support care transitions and ongoing care management.
- Coordinate with providers, clinic staff, Population Health teams, and external partners to support continuity of care.
- Develop and maintain reports related to referral volume, outreach, enrollment, conversion rates, and program performance.
- Analyze referral and enrollment trends to identify barriers and opportunities to increase patient participation.
- Identify and implement improvements to referral, enrollment, documentation, and tracking workflows.
- Support the implementation and growth of new care management programs and initiatives.
- Educate and support clinic teams regarding referral criteria, workflows, and available care management resources.
- Build strong relationships with physicians, APPs, practice leadership, clinical staff, patients, and care management partners.
- As programs expand, support SPCP affiliate practices interested in developing or enhancing care management capabilities.
- Perform other duties as assigned.
Now Minimum Qualifications:
- High school diploma or equivalent required; additional clinical education preferred.
- Current nationally recognized Medical Assistant certification or Licensed Practical Nurse (LPN) licensure required.
- Minimum 3 years of clinical healthcare experience, preferably in primary care.
- Experience working directly with patients, providers, and multidisciplinary healthcare teams.
- Experience using electronic health record systems; Veradigm and/or eClinicalWorks experience preferred.
- Strong computer skills and ability to work with patient lists, reports, and clinical data.
- Ability and willingness to travel approximately 50%.
Preferred Qualifications:
- Experience in Population Health, care management, chronic care management, care coordination, transitions of care, or value-based care.
- Experience with patient enrollment, referral management, or clinical program operations.
- Experience reviewing and interpreting operational or clinical reports and performance metrics.
- Experience in a multi-site primary care organization or similar healthcare environment.
- Prior Population Health experience is preferred but not required.
- This role provides a strong growth opportunity for an experienced clinical professional seeking to develop a career in Population Health and care management.
Note: The last sentence is more of a statement; we can include as a bullet.
Knowledge, Skills & Abilities:
- Strong clinical judgment and ability to recognize when concerns require escalation.
- Excellent patient, provider, and team communication skills.
- Ability to explain care management programs clearly and effectively.
- Strong organization, follow-up, documentation, and attention to detail.
- Ability to manage multiple referrals, programs, and priorities simultaneously.
- Ability to work independently and exercise sound judgment with limited supervision.
- Strong analytical and problem-solving skills with the ability to identify trends and improvement opportunities.
- Ability to build effective relationships and provide strong service to providers and clinic teams.
- Ability to adapt to changing priorities in a growing Population Health environment.
- Proficiency with electronic health records, Microsoft Office, and healthcare reporting tools.
Now we need to output HTML with
headings and
for prose,
- for lists.
We need to ensure we don't include any extra text.
Let's craft:
About the role
The Care Management Coordinator supports the growth and effectiveness of Southeast Medical Group’s care management programs by connecting patients, providers, clinic teams, and care management partners. This role combines referral coordination, patient engagement, care transitions, reporting, and process improvement. The Coordinator ensures eligible patients are identified, referred, and connected to the appropriate care management program while helping improve referral workflows and enrollment performance across multiple programs. This position is well suited for an experienced Medical Assistant or LPN interested in expanding into Population Health, care management, and value-based care.
Responsibilities
- Manage and process care management referrals through centralized queues and inboxes within Veradigm, eClinicalWorks (eCW), and other applicable systems.
- Review referrals for completeness and route eligible patients to the appropriate internal or external care management program.
- Communicate with providers and clinic teams to obtain missing information and facilitate timely referral completion.
- Engage patients when appropriate to explain available care management programs, confirm interest, and support enrollment.
- Support Advanced Primary Care Management (APCM) enrollment activities, including patient education, consent, documentation, and coordination.
- Obtain discharge summaries, hospital records, specialist documentation, and other clinical information needed to support care transitions and ongoing care management.
- Coordinate with providers, clinic staff, Population Health teams, and external partners to support continuity of care.
- Develop and maintain reports related to referral volume, outreach, enrollment, conversion rates, and program performance.
- Analyze referral and enrollment trends to identify barriers and opportunities to increase patient participation.
- Identify and implement improvements to referral, enrollment, documentation, and tracking workflows.
- Support the implementation and growth of new care management programs and initiatives.
- Educate and support clinic teams regarding referral criteria, workflows, and available care management resources.
- Build strong relationships with physicians, APPs, practice leadership, clinical staff, patients, and care management partners.
- As programs expand, support SPCP affiliate practices interested in developing or enhancing care management capabilities.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent required; additional clinical education preferred.
- Current nationally recognized Medical Assistant certification or Licensed Practical Nurse (LPN) licensure required.
- Minimum 3 years of clinical healthcare experience, preferably in primary care.
- Experience working directly with patients, providers, and multidisciplinary healthcare teams.
- Experience using electronic health record systems; Veradigm and/or eClinicalWorks experience preferred.
- Strong computer skills and ability to work with patient lists, reports, and clinical data.
- Ability and willingness to travel approximately 50%.
Qualifications
- Experience in Population Health, care management, chronic care management, care coordination, transitions of care, or value-based care.
- Experience with patient enrollment, referral management, or clinical program operations.
- Experience reviewing and interpreting operational or clinical reports and performance metrics.
- Experience in a multi-site primary care organization or similar healthcare environment.
- Prior Population Health experience is preferred but not required.
- This role provides a strong growth opportunity for an experienced clinical professional seeking to develop a career in Population Health and care management.
Skills
- Strong clinical judgment and ability to recognize when concerns require escalation.
- Excellent patient, provider, and team communication skills.
- Ability to explain care management programs clearly and effectively.
- Strong organization, follow-up, documentation, and attention to detail.
- Ability to manage multiple referrals, programs, and priorities simultaneously.
- Ability to work independently and exercise sound judgment with limited supervision.
- Strong analytical and problem-solving skills with the ability to identify trends and improvement opportunities.
- Ability to build effective relationships and provide strong service to providers and clinic teams.
- Ability to adapt to changing priorities in a
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect only those headings. So we should omit Physical & Mental Requirements.
Also we need to remove boilerplate: Equal Employment Opportunity.
We need to preserve all substantive information.
We need to format lists with - . For responsibilities, we have many sentences each starting with a verb. We'll make each as
- .
For Minimum Qualifications: list items.
For Preferred Qualifications: list items.
For Knowledge, Skills & Abilities: list items.
We need to ensure we don't repeat job title as heading.
We need to output only HTML fragment.
Let's extract content.
About the role paragraph: "The Care Management Coordinator supports the growth and effectiveness of Southeast Medical Group’s care management programs by connecting patients, providers, clinic teams, and care management partners. This role combines referral coordination, patient engagement, care transitions, reporting, and process improvement. The Coordinator ensures eligible patients are identified, referred, and connected to the appropriate care management program while helping improve referral workflows and enrollment performance across multiple programs. This position is well suited for an experienced Medical Assistant or LPN interested in expanding into Population Health, care management, and value-based care."
That's the description.
Now Responsibilities: list after "Key Responsibilities". Let's capture each bullet:
- Manage and process care management referrals through centralized queues and inboxes within Veradigm, eClinicalWorks (eCW), and other applicable systems.
- Review referrals for completeness and route eligible patients to the appropriate internal or external care management program.
- Communicate with providers and clinic teams to obtain missing information and facilitate timely referral completion.
- Engage patients when appropriate to explain available care management programs, confirm interest, and support enrollment.
- Support Advanced Primary Care Management (APCM) enrollment activities, including patient education, consent, documentation, and coordination.
- Obtain discharge summaries, hospital records, specialist documentation, and other clinical information needed to support care transitions and ongoing care management.
- Coordinate with providers, clinic staff, Population Health teams, and external partners to support continuity of care.
- Develop and maintain reports related to referral volume, outreach, enrollment, conversion rates, and program performance.
- Analyze referral and enrollment trends to identify barriers and opportunities to increase patient participation.
- Identify and implement improvements to referral, enrollment, documentation, and tracking workflows.
- Support the implementation and growth of new care management programs and initiatives.
- Educate and support clinic teams regarding referral criteria, workflows, and available care management resources.
- Build strong relationships with physicians, APPs, practice leadership, clinical staff, patients, and care management partners.
- As programs expand, support SPCP affiliate practices interested in developing or enhancing care management capabilities.
- Perform other duties as assigned.
Now Minimum Qualifications:
- High school diploma or equivalent required; additional clinical education preferred.
- Current nationally recognized Medical Assistant certification or Licensed Practical Nurse (LPN) licensure required.
- Minimum 3 years of clinical healthcare experience, preferably in primary care.
- Experience working directly with patients, providers, and multidisciplinary healthcare teams.
- Experience using electronic health record systems; Veradigm and/or eClinicalWorks experience preferred.
- Strong computer skills and ability to work with patient lists, reports, and clinical data.
- Ability and willingness to travel approximately 50%.
Preferred Qualifications:
- Experience in Population Health, care management, chronic care management, care coordination, transitions of care, or value-based care.
- Experience with patient enrollment, referral management, or clinical program operations.
- Experience reviewing and interpreting operational or clinical reports and performance metrics.
- Experience in a multi-site primary care organization or similar healthcare environment.
- Prior Population Health experience is preferred but not required.
- This role provides a strong growth opportunity for an experienced clinical professional seeking to develop a career in Population Health and care management.
Note: The last sentence is more of a statement; we can include as a bullet.
Knowledge, Skills & Abilities:
- Strong clinical judgment and ability to recognize when concerns require escalation.
- Excellent patient, provider, and team communication skills.
- Ability to explain care management programs clearly and effectively.
- Strong organization, follow-up, documentation, and attention to detail.
- Ability to manage multiple referrals, programs, and priorities simultaneously.
- Ability to work independently and exercise sound judgment with limited supervision.
- Strong analytical and problem-solving skills with the ability to identify trends and improvement opportunities.
- Ability to build effective relationships and provide strong service to providers and clinic teams.
- Ability to adapt to changing priorities in a growing Population Health environment.
- Proficiency with electronic health records, Microsoft Office, and healthcare reporting tools.
Now we need to output HTML with
headings and
for prose,
- for lists.
We need to ensure we don't include any extra text.
Let's craft:
About the role
The Care Management Coordinator supports the growth and effectiveness of Southeast Medical Group’s care management programs by connecting patients, providers, clinic teams, and care management partners. This role combines referral coordination, patient engagement, care transitions, reporting, and process improvement. The Coordinator ensures eligible patients are identified, referred, and connected to the appropriate care management program while helping improve referral workflows and enrollment performance across multiple programs. This position is well suited for an experienced Medical Assistant or LPN interested in expanding into Population Health, care management, and value-based care.
Responsibilities
- Manage and process care management referrals through centralized queues and inboxes within Veradigm, eClinicalWorks (eCW), and other applicable systems.
- Review referrals for completeness and route eligible patients to the appropriate internal or external care management program.
- Communicate with providers and clinic teams to obtain missing information and facilitate timely referral completion.
- Engage patients when appropriate to explain available care management programs, confirm interest, and support enrollment.
- Support Advanced Primary Care Management (APCM) enrollment activities, including patient education, consent, documentation, and coordination.
- Obtain discharge summaries, hospital records, specialist documentation, and other clinical information needed to support care transitions and ongoing care management.
- Coordinate with providers, clinic staff, Population Health teams, and external partners to support continuity of care.
- Develop and maintain reports related to referral volume, outreach, enrollment, conversion rates, and program performance.
- Analyze referral and enrollment trends to identify barriers and opportunities to increase patient participation.
- Identify and implement improvements to referral, enrollment, documentation, and tracking workflows.
- Support the implementation and growth of new care management programs and initiatives.
- Educate and support clinic teams regarding referral criteria, workflows, and available care management resources.
- Build strong relationships with physicians, APPs, practice leadership, clinical staff, patients, and care management partners.
- As programs expand, support SPCP affiliate practices interested in developing or enhancing care management capabilities.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent required; additional clinical education preferred.
- Current nationally recognized Medical Assistant certification or Licensed Practical Nurse (LPN) licensure required.
- Minimum 3 years of clinical healthcare experience, preferably in primary care.
- Experience working directly with patients, providers, and multidisciplinary healthcare teams.
- Experience using electronic health record systems; Veradigm and/or eClinicalWorks experience preferred.
- Strong computer skills and ability to work with patient lists, reports, and clinical data.
- Ability and willingness to travel approximately 50%.
Qualifications
- Experience in Population Health, care management, chronic care management, care coordination, transitions of care, or value-based care.
- Experience with patient enrollment, referral management, or clinical program operations.
- Experience reviewing and interpreting operational or clinical reports and performance metrics.
- Experience in a multi-site primary care organization or similar healthcare environment.
- Prior Population Health experience is preferred but not required.
- This role provides a strong growth opportunity for an experienced clinical professional seeking to develop a career in Population Health and care management.
Skills
- Strong clinical judgment and ability to recognize when concerns require escalation.
- Excellent patient, provider, and team communication skills.
- Ability to explain care management programs clearly and effectively.
- Strong organization, follow-up, documentation, and attention to detail.
- Ability to manage multiple referrals, programs, and priorities simultaneously.
- Ability to work independently and exercise sound judgment with limited supervision.
- Strong analytical and problem-solving skills with the ability to identify trends and improvement opportunities.
- Ability to build effective relationships and provide strong service to providers and clinic teams.
- Ability to adapt to changing priorities in a
headings and
for prose,
- for lists.
We need to ensure we don't include any extra text.
Let's craft:
About the role
The Care Management Coordinator supports the growth and effectiveness of Southeast Medical Group’s care management programs by connecting patients, providers, clinic teams, and care management partners. This role combines referral coordination, patient engagement, care transitions, reporting, and process improvement. The Coordinator ensures eligible patients are identified, referred, and connected to the appropriate care management program while helping improve referral workflows and enrollment performance across multiple programs. This position is well suited for an experienced Medical Assistant or LPN interested in expanding into Population Health, care management, and value-based care.
Responsibilities
- Manage and process care management referrals through centralized queues and inboxes within Veradigm, eClinicalWorks (eCW), and other applicable systems.
- Review referrals for completeness and route eligible patients to the appropriate internal or external care management program.
- Communicate with providers and clinic teams to obtain missing information and facilitate timely referral completion.
- Engage patients when appropriate to explain available care management programs, confirm interest, and support enrollment.
- Support Advanced Primary Care Management (APCM) enrollment activities, including patient education, consent, documentation, and coordination.
- Obtain discharge summaries, hospital records, specialist documentation, and other clinical information needed to support care transitions and ongoing care management.
- Coordinate with providers, clinic staff, Population Health teams, and external partners to support continuity of care.
- Develop and maintain reports related to referral volume, outreach, enrollment, conversion rates, and program performance.
- Analyze referral and enrollment trends to identify barriers and opportunities to increase patient participation.
- Identify and implement improvements to referral, enrollment, documentation, and tracking workflows.
- Support the implementation and growth of new care management programs and initiatives.
- Educate and support clinic teams regarding referral criteria, workflows, and available care management resources.
- Build strong relationships with physicians, APPs, practice leadership, clinical staff, patients, and care management partners.
- As programs expand, support SPCP affiliate practices interested in developing or enhancing care management capabilities.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent required; additional clinical education preferred.
- Current nationally recognized Medical Assistant certification or Licensed Practical Nurse (LPN) licensure required.
- Minimum 3 years of clinical healthcare experience, preferably in primary care.
- Experience working directly with patients, providers, and multidisciplinary healthcare teams.
- Experience using electronic health record systems; Veradigm and/or eClinicalWorks experience preferred.
- Strong computer skills and ability to work with patient lists, reports, and clinical data.
- Ability and willingness to travel approximately 50%.
Qualifications
- Experience in Population Health, care management, chronic care management, care coordination, transitions of care, or value-based care.
- Experience with patient enrollment, referral management, or clinical program operations.
- Experience reviewing and interpreting operational or clinical reports and performance metrics.
- Experience in a multi-site primary care organization or similar healthcare environment.
- Prior Population Health experience is preferred but not required.
- This role provides a strong growth opportunity for an experienced clinical professional seeking to develop a career in Population Health and care management.
Skills
- Strong clinical judgment and ability to recognize when concerns require escalation.
- Excellent patient, provider, and team communication skills.
- Ability to explain care management programs clearly and effectively.
- Strong organization, follow-up, documentation, and attention to detail.
- Ability to manage multiple referrals, programs, and priorities simultaneously.
- Ability to work independently and exercise sound judgment with limited supervision.
- Strong analytical and problem-solving skills with the ability to identify trends and improvement opportunities.
- Ability to build effective relationships and provide strong service to providers and clinic teams.
- Ability to adapt to changing priorities in a