Care Management BereaCorps Associate

About the role

The Care Management Support Associate serves as a member of the Care Management team within Counseling Services, providing non-clinical support, resource navigation, and referral assistance to Berea College students. The position assists students in identifying and addressing basic needs and other barriers that may affect their academic success, sense of belonging, and progress toward graduation.

Responsibilities

• Participate in student intake appointments and conduct basic needs assessments using established Care Management processes, tools, and protocols under the guidance and supervision of the Care Manager.
• Facilitate collaborative appointments with students to identify needs, goals, and barriers to success, and assist students in developing individualized service plans.
• Connect students to appropriate campus and community resources to address identified needs, including housing, food access, social benefits, financial resources, clothing or durable goods, and other basic needs.
• Provide resource navigation, referral coordination, follow-up communication, and other non-clinical support to students within the scope of Care Management services.
• Serve as an initial point of contact for students seeking support and promptly connect students with the Care Manager or other appropriate professional resources when the concerns exceed the scope of non-clinical Care Management.
• Advocate for students and assist them with navigating institutional and external service systems within the scope of the position.
• Maintain regular communication with assigned students and provide follow-up support and monitor progress toward identified goals and needs.
• Develop increasing independence in managing assigned clients through structured training, supervision, consultation, and ongoing professional development.
• Assist with programmatic development and day-to-day operations in collaboration with the Health Education Advocacy Resource Team (HEART).
• Coordinate completion of the 2024 Work College Consortium grant awarded to HEART, with guidance from the HEART Supervisor and Care Manager, including preparation for the final public presentation.
• Maintain detailed and accurate case files, including but not limited to, tracking client contacts, referrals, and care management progress in accordance with FERPA, HIPAA, and departmental standards.
• Participate in Care Management request for services meetings, case consultations, and regular supervision with Care Manager.
• Facilitate student outreach, engagement, and referrals through the student engagement platform, CampusGroups, as appropriate.
• Participate in professional development, training, and ongoing learning opportunities related to student support, resource navigation, crisis response protocols, and Care Management practices.

Requirements

• Education: Bachelor’s Degree from Berea College with a graduation date in Calendar Years 2025 or 2026. Major in Child and Family Studies, Health Studies, Nursing, Psychology, Sociology, Women’s, Gender, and Sexuality Studies, or a related field preferred.
• Experience: Experience through student leadership, internships, employment, volunteer service, or other activities involving student- or client-facing interactions, Experience working collaboratively with individuals from diverse backgrounds and perspectives, Demonstrated ability to communicate effectively, build relationships, and provide excellent customer service, Experience or demonstrated interest in supporting individuals in navigating resources, services, or systems, Demonstrated critical thinking, problem-solving, organization, and conflict resolution skills, Ability to work both independently and collaboratively, take initiative, and seek guidance when appropriate, Excellent written and oral communication skills, Experience managing private or confidential student or client records, Adaptability, flexibility, and willingness to learn new skills and processes.

Qualifications

• Demonstrated interest in supporting students' overall well-being, success, and ability to navigate challenges and access resources.
• Superior interpersonal skills.
• Highly organized, self-motivated, and productive.
• Proficient in Microsoft Office Suite programs and online learning and productivity platforms.
• Ability and willingness to learn, develop, and grow as a leader and professional.
• Interest in graduate study or a career in Social Work, Counseling, Healthcare, Human Services, Program Management, or Higher Education.

Skills

• Targeted Case Management training within first 6 months of employment.
• Certified Peer Educator and QPR Training for Suicide Prevention preferred.

Benefits

Berea College offers a comprehensive benefits package to eligible employees and their families including health care, dental, vision, retirement, health savings accounts, flexible spending accounts, life insurance, short-term disability, long-term disability and an Employee Assistance Program. The benefit package also includes access to the Child Development Laboratory for children of College Staff, ages 6 weeks to 6 years, Seabury Center Membership, Staff Development Funds and Tuition Reimbursement. Eligible staff employees also receive paid holidays, vacation, and sick leave. Part-time employees who work an average of twenty-four hours per week over the course of a year, receive benefits on a pro-rated basis.