Care Guide Advocate

Job Description

The Care Guide Advocate is an integral role within the Care Team who will fulfill key patient-experience responsibilities by managing patient interactions at Spira Care from the moment they walk in the door and assist patients with navigating through the complexities of insurance benefits and healthcare to make the experience simple, personal and transparent. They will effectively leverage a myriad of skill sets to provide the patient a seamless healthcare experience, blending administrative, educational and customer service functions.

Spira Care was designed with our patients at the center of their Care Teams. This collaborative, patient-centered approach to primary care offers patients a one-of-a-kind healthcare experience and offers healthcare professionals an opportunity to really see the impact they can make in their patients’ lives.

Qualifications

• High School diploma
• 2-3 years in customer service
• Strong computer skills and experience with Electronic Medical Record systems
• Intermediate knowledge of Microsoft Windows applications
• Exceptionable verbal communication skills
• Able to work effectively in a fast-paced environment with competing priorities
• Able to effectively present information and respond to questions from groups of managers, members, external resources, and our patients
• Able to define problems, collect data, establish facts, and draw valid conclusions and action plans
• Able to work with a variety of member tools/applications used to access and document health and basic insurance information and support member interactions thru various communication channels (phone, chat, email, etc.)

Benefits

• Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute
• Annual incentive bonus plan based on company achievement of goals
• Time away from work including paid holidays, paid time off and volunteer time off
• Professional development courses, mentorship opportunities, and tuition reimbursement program
• Paid parental leave and adoption leave with adoption financial assistance
• Employee discount program