Care Facilitator - Behavioral Health

About the role

This role supports coordinated, patient-centered care for at-risk individuals by facilitating care plans, monitoring adherence, and serving as a key liaison between primary care, behavioral health teams, and patients or their families.

Responsibilities

• Facilitates the process of care for at-risk patients, coordinates an accessible plan of care and tracks adherence
• Serves as a liaison between the primary care team, behavioral health clinicians and patient and/or patient's family
• Develops an understanding of patient's circumstances, health literacy, language and cultural beliefs or other social challenges impacting patient care or compliance and documents in medical record, as appropriate. Shares information learned with health care team
• Tracks patient adherence with scheduled appointments, labs, studies, referrals, and prescription compliance
• Serves as a resource in the collection and management of data, generation of reports, patient outreach and tracking of patient progress. Extracts and analyzes data; creates presentations to inform clinicians of analysis and summary reports
• Contacts patients via telephone calls, MyHealth and/or direct mailings. Guides patients through process of care including transitions, provides directions, identifies barriers and approaches, serves as advocate and facilitator. Supports communication with clinicians and validates patient understanding. Confers with primary care case manager or other resources to facilitate assistance for patient
• Ensures all necessary documentation is entered into patient's electronic medical record
• Affirms that all medical records and documents are obtained from providers and schools in a timely fashion to have readily available for patient visits and roster reviews
• In collaboration with clinical team, identifies relevant patient education materials and community resources and distributes to patients
• Maintains a list of current community resources for frequently encountered issues. Confers with primary care social workers as needed
• Documents processes and standard work. Works with clinicians and management to identify opportunities to improve quality performance and implement recommended changes. Actively participates in care improvement activities
• Ability to assist with cross coverage
• Performs other duties as assigned

Requirements

• High School Diploma/GED (or higher)
• 1+ years of experience in a social services or healthcare setting (behavioral health setting preferred)
• Beginner level of proficiency with electronic medical records (EMR) and Microsoft Office (Word and Excel)

Qualifications

• Bachelor's Degree in related field (typically in healthcare administration, psychology or healthcare related field) is preferred

Skills

• Strong interpersonal and communication skills needed with the ability to interact effectively with patients and medical professionals required
• Excellent telephone skills, strong customer service and ability to build relationships with patients are required
• Able to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Benefits

Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.

Life

• Resources and support to focus on what matters most to you, in every facet of your life.

Emotional

• Education, tools and resources to help you reduce and manage stress, build resilience and more.

Physical

• Health plans and other coverage to support wellness for you and your loved ones.

Financial

• Benefits for today and to help you plan for the future, including your retirement.

Company Culture

We’re honored to be recognized for our exceptional work culture