Care Facilitator

Essential Job Duties/Responsibilities

• Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients.
• Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.
• Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets.
• Ensures patient contact and emergency contact information is accurately documented in the system.
• Cleans and organizes the lobby to maintain a clean and organized environment.
• Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
• Verifies patient insurance via phone or website and collects any necessary copays for services.
• Schedules follow-up and in-house Specialist referral appointments, when necessary.
• Escorts patients to exam rooms and ensures their comfort and well-being prior to leaving.
• Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients.
• Reports on hospitalizations including HITS census, ENS Ping, etc.
• Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
• Participates in daily and weekly huddles to provide details on patients.
• Regulates and monitors aspects of transportation, including: Driver’s lists/patients, medication deliveries, grocery deliveries, driver’s behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.

Knowledge, Skills And Abilities

• Exceptional customer service skills and passion for serving others.
• Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems.
• Knowledge of ChenMed Medical products, services, standards, policies and procedures.
• Skilled in operating phones, personal computers, software and other basic IT systems.
• Communicates with employees, patients and other individuals in a professional and courteous manner.
• Detail-oriented to ensure accuracy of reports and data.
• Outstanding verbal and written communication skills.
• Demonstrated strong listening skills.
• Positive and professional attitude.
• Knowledge of ChenMed Medical products, services, standards, policies and procedures.
• Proficient in Microsoft Office Suite products including Excel, Word and Outlook.
• Willingness to travel locally and regionally up to 10% of the time.
• Spoken and written fluency in English.

Pay Range

Pay Range $14.3 - $20.42 Hourly

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

Benefits

We offer employee benefits including:

• Great compensation
• Comprehensive benefits
• Career development and advancement opportunities
• Opportunities to grow