Care Facilitator

Essential Job Duties/Responsibilities

• Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients.
• Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.
• Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets.
• Ensures patient contact and emergency contact information is accurately documented in the system.
• Cleans and organizes the lobby to ensure organization and cleanliness.
• Verifies patient insurance via phone or website and collects any necessary copays for services.
• Aids in scheduling follow-up and in-house Specialist referral appointments, when necessary.
• Escorts patients to exam rooms and ensures their comfort and well-being prior to leaving.
• Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients.
• Reports on hospitalizations including HITS census, ENS Ping, etc.
• Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
• Participates in daily and weekly huddles to provide details on patients.
• Regulates and monitors aspects of transportation, including: Driver’s lists/patients, medication deliveries, grocery deliveries, driver’s behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.

Knowledge, Skills And Abilities

• Exceptional customer service skills and passion for serving others.
• Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems.
• Knowledge of ChenMed Medical products, services, standards, policies and procedures.
• Skilled in operating phones, personal computers, software and other basic IT systems.
• Communicates with employees, patients and other individuals in a professional and courteous manner.
• Detail-oriented to ensure accuracy of reports and data.
• Outstanding verbal and written communication skills.
• Demonstrated strong listening skills.
• Positive and professional attitude.
• Knowledge of ChenMed Medical products, services, standards, policies and procedures.
• Proficient in Microsoft Office Suite products including Excel, Word and Outlook.
• Willingness to travel locally and regionally up to 10% of the time.
• Spoken and written fluency in English.

Pay Range

Pay Range: $14.3 - $20.42 Hourly

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.

Benefits

We offer employee benefits including:

• Great compensation
• Comprehensive benefits
• Career development and advancement opportunities
• Opportunities to grow