Care Extender - ECM Short-Term Assignment

This is a short-term assignment. What you can expect! Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience! Under the supervision of the Manager, Integrated Care Management, the Care Extender - ECM is responsible for working as the liaison for all incoming referrals for Enhanced Care Management (ECM) members. The Care Extender - ECM is responsible for skillfully engaging IEHP members who are transferred to the Care Extender queue, screening them for ECM eligibility, and referring over to the attributed Community Based Care Management Entity (CBCME). The Care Extender - ECM plays a critical role in determining appropriate routing of referrals within IEHP and the community to meet the members’ needs. The Care Extender - ECM will utilize multiple care management platforms to formally document the member’s disposition. Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation. Education & Requirements Two (2) years of customer service experience in any setting requiredExperience of successfully working within a teamExperience in data entryInternal Candidate qualifications are:Not on a Performance Improvement Plan (PIP)Promotes an objective and collaborative working environment within their teamSupports management in reaching department and Health Plan goalsHigh School diploma or GED required Key Qualifications Valid California Driver’s License preferredKnowledgeable about evidenced based communication such as Motivational Interviewing, or similar empathy-based communication strategiesUnderstanding of and sensitivity to multi-cultural communityUnderstanding of and sensitivity to mental health conditions and addictive disordersAwareness of the impact of unmitigated bias and judgement on health; commitment to addressing bothUnderstanding of, and a commitment to, high preforming team practicesStrong organizational skills, typing 45 words per minute, proficient in Windows applicationsHighly skilled interpersonally, with excellent teamwork and relationship skillsHighly skilled in interpersonal communication, including resolving conflictAble to sufficiently engage members and providers both on the phone and in personHas ability to deescalate escalated callsAble to multi-task High degree of patienceExhibits good Team CultureTelephone courtesyDemonstrated respect of peers and supervisorsRequires minimum supervisionAbility to take initiative and be proactive in competing tasks Start your journey towards a thriving future with IEHP and apply TODAY! Pay Range $23.98 USD Hourly - $30.57 USD Hourly