Care Experience Coordinator - Staffing Coordinator

About the role

Aveanna Healthcare is growing!! We are seeking a Staffing Coordinator/ Care Experience Coordinator to join our dynamic team in Alameda, CA. Position Summary At Aveanna Healthcare, we are committed to providing high-quality clinical home care to medically fragile patients allowing them to grow and thrive in their homes. The Care Experience Coordinator (CEC) is focused on enhancing patient satisfaction and caregiver engagement by overseeing all aspects of caregiver scheduling and optimization. The CEC is also responsible for managing case assignments, onboarding, payroll coordination, and ongoing communication with caregivers and families to ensure the achievement of optimal patient outcomes.

Responsibilities

• Develop and maintain weekly caregiver schedules that meet patient care needs and minimize unstaffed shifts.
• Proactively communicate and coordinate schedule changes with direct care team members and families.
• Ensure clinicians are appropriately matched with patients based on skill, experience, and care needs.
• Monitor Electronic Visit Verification (EVV) data for regulatory and billing compliance.
• Partner with recruiting and sourcing team to address patient staffing opportunities.
• Closely monitor and improve fill rates to ensure ordered and authorized hours and services are consistently fulfilled.
• Collaborate with branch leadership to identify growth opportunities and increase weekly staffed hours through strategic scheduling and patient coverage planning.
• Lead efforts to re-engage inactive caregivers and foster an employer-of-choice environment.
• Partner with location team to ensure licensure and credential compliance for