Care Educator / Certified Medical Assistant - (Hybrid Role) in Durham, NC

Job Responsibilities

• Cook up and facilitate the connection between patients and program-approved, patient-based resources.
• Provide educational training to patients on specific disease states and medication administration as prescribed by their Healthcare professional.
• Provide education to foster appropriate dialogue between patients and health care providers.
• Support treatment decisions made between the patient and healthcare provider.
• Provide product-related training as outlined in the program guidelines.
• Help patients build treatment routines and understand and manage side effects.
• Provide virtual education & support, explaining the treatment journey and guiding the patient through access and financial barriers.
• Any additional duties assigned by program management.
• Reinforce behavior change, address concerns, build resilience, and empower patients to stay on therapy long term as prescribed by their HCP.
• Support long term adherence motivation and QoL goals.

Required Qualifications

• Certified Medical Assistant or equivalent national MA certification (CMA, CCMA, RMA, NCMA, or AMCA).
• Minimum 3+ years of healthcare experience (e.g., physician’s office, clinic, or specialty care).
• Skilled at educating or supporting patients in a healthcare setting.
• Direct interaction with patients and support for persistence and compliance.
• Knowledge of clinical data and pharmacology.
• Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines.
• Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) skills with demonstrated effectiveness to work cross functional and independently.
• Demonstrated ability to work and drive results and with enthusiasm.
• Demonstrated ability to develop and execute plans in an independent environment.
• Demonstrated ability to take initiative and vision, challenge existing assumptions and interpretations.
• Demonstrated ability to effectively build relationships with third parties using good negotiation skills.
• Demonstrated ability to adapt to changing work environments and responsibilities.
• Fully competent in MS Office (Word, Excel, PowerPoint) and iPad technology.

Preferred Qualifications

• Previous experience in digestive health and/or gastroenterology preferred.
• Prior experience working in a virtual or call center environment and providing patient education telephonically preferred.
• Effective communication and documentation abilities; bilingual (English/Spanish) preferred.