Care Delivery & Incident Investigation Program Manager

Major Responsibilities

• Provides proficient and thorough investigations to identify the causes and impact of teammate injuries/illnesses and near miss events.
• Utilizes investigation data to determine if current policy or procedures require changes.
• Works in conjunction with department leaders to complete investigations of safety events, analyze potential hazards, and develop methods to mitigate future losses.
• Develops and presents comprehensive reports on the facts and analysis used to develop recommendations and action items addressing safety events.
• Communicates and presents regularly to site executive teams around the occurrence of serious safety events, and status of corrective actions.
• Guides on-site investigations of accident scenes.
• Collections and analyzes physical evidence and data as needed.
• Interviews teammates who witness and/or report safety events.
• Coordinates with regulatory agencies and organizational stakeholders as required.
• Maintains details and accurate records of all safety event investigations.
• Uses specialized tools and equipment to analyze safety events.
• Works collaboratively with the Office of General Council, Workers’ Compensation and other key stakeholders to minimize liability and loss to the organization.
• Stays abreast of industry regulations and safety standards.
• Provides guidance on accident prevention based on findings of investigations and data compilation.

Qualifications

• Licensure, Registration, and/or Certification Required: None
• Education Required: Bachelor's Degree in a healthcare-related field, occupational health and safety or industrial hygiene.
• Experience Required: Minimum 5+ years of experience in healthcare, insurance and / or accident investigation. 7+ years preferred.

Skills & Abilities

• Awareness of key topics in the field of workforce safety.
• Demonstrated ability to solve problems and analyze process changes.
• Demonstrates self-direction, results- oriented and creative approach to organizational change.
• Demonstrated ability to collect, analyze and report on large amounts of data with precision and accuracy.
• Must be able to extrapolate key themes within the data.
• Proficient in software and Microsoft Office.
• Demonstrated ability to successfully work independently and collaboratively.
• Excellent written and verbal communication skills; including the ability to communicate effectively with all levels of stakeholders and present professionally to various audiences.
• Excellent analytical and problem-solving skills, with the ability to make recommendations to drive enhancements and process improvements.
• Strong attention to details, accuracy and quality principles.
• Demonstrated organizational, flexibility and time management skills; must be able to manage various projects and deadlines simultaneously.
• Ability to comfortably work with multiple independent requests and stakeholders.
• Ability to develop detailed proposals and recommendation plans.
• Ability to handle highly sensitive, confidential information in a respectful manner.

Physical Requirements And Working Conditions

• Position requires as-needed travel which may result in exposure to road and weather hazards.