Care Coordinator - Youth CCS

Job Responsibilities

• Build trusting and respectful relationships with individuals, meeting them where they are emotionally and physically.
• Utilize a trauma informed approach when coordinating supports and services.
• Collaborate with individuals, their natural supports, community resources, and the recovery team to develop, implement, and regularly update individualized recovery treatment plans.
• Serve as a liaison with service providers, including therapists, healthcare professionals, and case managers, to ensure coordinated care and quality service delivery. Care Coordinator are responsible completing and sending referrals for services.
• Maintain regular communication with individuals through in-person visits, phone calls, and follow-ups.
• Ensure individuals have access to transportation to program-related appointments.
• Advocate for timely and appropriate supports while empowering individuals to build on their strengths.
• Respond empathetically and professionally to crises and setbacks.
• Document all interactions and update accurately, in compliance with agency and regulatory standards.
• Complete all county and agency-required trainings.

Job Qualifications

• Required Qualifications: Bachelor’s degree in social work or a related field; 1 year experience working with individuals with mental health, substance use, and/or co-occurring needs preferred.
• Meet all WCS and contractor requirements for criminal and caregiver background checks, driver’s record, and drug screen.
• Valid driver's license, automobile, and sufficient insurance to meet agency requirements.
• Preferred Qualifications: Master’s degree in social work or related field; Bilingual abilities; Experience working with Milwaukee County Behavioral Health Services.

Knowledge, Skills and Abilities

• Strong understanding of mental health, substance use, and/or co-occurring needs, with the ability to communicate clearly and support individuals in crisis.
• Skilled in assessment, interviewing, and applying recovery and harm reduction models.
• Passion for mental health advocacy and person-centered care.
• Strong verbal and written communication skills; able to effectively interact with diverse populations, supervisors, colleagues, and community partners.
• Works effectively both independently and as a team member; promotes a respectful and collaborative work environment.
• Excellent organization, time management, and multitasking abilities. Able to meet deadlines, manage multiple projects and adapt to changing priorities.

Physical Demands

• Position is mobile with time spent in the community, including transporting consumers, home visits, and attending meetings. Driving throughout Milwaukee County. Able to navigate stairs.

Work Environment

• Work is performed in an office and community environment, including people’s homes and various community-based locations. Hours average 40 hours per week. Travel is required. A flexible work schedule is required to meet the needs of staff and the people being served.