Care Coordinator (Texas)

About the role

The Care Coordinator facilitates conversations and collaboration between interdisciplinary care teams including complex care navigators, health plan care managers, primary care providers, and specialists. They support the scheduling process, make reminder calls, facilitate collaboration with health plan clinicians, and work cross-functionally to provide a seamless patient experience.

Responsibilities

• Support scheduling for Complex Care Navigators
• Make patient reminder calls
• Facilitate collaboration with health plan care managers
• Ensure proper documentation of all patient contacts
• Support outreach and navigation teams with operational and non-clinical tasks
• Answer patient calls and appropriately transfer escalated patient issues, ensuring the appropriate resources are involved
• Identify and request necessary patient documentation from patients and community providers
• Other duties may be assigned

Requirements

• A High School Diploma / GED (or higher)
• Experience with escalated customer service issue resolution
• Knowledge of Microsoft Office products – Microsoft Word (create and edit correspondence), Microsoft Outlook (email and calendar management), Microsoft PowerPoint (ability to create and edit slides) – and proficiency in Microsoft Excel (ability to create, edit, and sort spreadsheets, basic analytical formulas (VLOOKUP, if))
• Phone/Fax system experience
• EMR experience

Qualifications

• A Strong Candidate Will Demonstrate The Following
• High School Diploma / GED (or higher)
• Experience with escalated customer service issue resolution
• Knowledge of Microsoft Office products – Microsoft Word (create and edit correspondence), Microsoft Outlook (email and calendar management), Microsoft PowerPoint (ability to create and edit slides) – and proficiency in Microsoft Excel (ability to create, edit, and sort spreadsheets, basic analytical formulas (VLOOKUP, if))
• Phone/Fax system experience
• EMR experience

Skills

• Operational and Technical Skills – Supports operational process improvement; understand market and optimizes clinician travel to home/facility visits; able to navigate clinical management system
• Customer Service – Puts the patient first and delivers a high level of customer service and professionalism in all interactions
• Interpersonal Skills – Focuses on solving conflict; listens to others; remains open to new ideas
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions. Must be able to deal with frequent change, delays, or unexpected events
• Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan
• Initiative – Solution-oriented, asks for and offers help when needed; generates suggestions for improving work and workflow

What We Offer

• Competitive compensation, reflecting our commitment to attracting, retaining, and motivating the best talent in the industry
• Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match, etc.
• Remote work with multiple onsite sessions each year to maximize collaboration and team building
• A dynamic and inclusive team environment where you can lean on your teammates, offer candid feedback, bring your true self to work each day, and deliver tremendous impact while having fun along the way
• Meaningful work each day; we care deeply about our mission, our patients, and each other