Care Coordinator - Queens

Care Coordinator

Responsibilities

• Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out
• Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
• Maintain organized, clean, and well-stocked client-facing spaces
• Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit
• Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience
• Assist with administrative and operational tasks as needed to support the hospital team

Requirements

• 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles
• Veterinary industry experience preferred
• Strong verbal and written communication skills with a warm, professional demeanor
• Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment
• Comfortable learning and navigating multiple computer systems and technology platforms
• Passion for delivering outstanding client experiences and working collaboratively as part of a team

Qualifications

• Prior experience in veterinary medicine or animal care is preferred

Skills

• Excellent communication skills
• Customer service orientation
• Organizational and multitasking abilities
• Technology proficiency

Benefits

• Comprehensive Benefits
• Medical, Dental & Vision Plans
• $0 healthcare for qualified individuals
• Mental health support programs
• 401(k) with partial employer match
• Paid Parental Leave
• Commuter Benefits
• Pet Bereavement Leave
• Tuition Reimbursement for LVT/CVT

Pay

• $19-$23/hour (based on experience)

Schedule

• Schedules released at least one month in advance
• Flexible Scheduling Options