Care Coordinator- Outreach - Alameda County

Responsibilities

• Develop and provide high quality therapeutic interventions and services in support of an individual’s wellness and recovery.
• Provide strength-based and needs-based therapeutic case management, problem-solving, therapeutic rehabilitation including skills-building, benefits support, resource development, housing navigation, crisis intervention, and family support.
• Travel throughout Alameda County to provide direct, face-to-face services to individuals who are chronically homeless.
• Utilize Evidence Based Practice for the designated population/program to assure high quality results and intended impact.
• Assess individual’s risk status including symptoms, substance use, environment, physical conditions, etc. and intervene appropriately.
• Create a service plan that aims at an individual getting better/healthy and accomplishing service goals that are person-centered and belong to the client.
• Outreach and progressive engagement, reporting disengagement to the team immediately.
• Work with outreach team and determine when to disenroll individual based on program protocols.
• Perform domain-based assessment, screen referrals, service planning, community planning, and benefit coordination which supports wellness and recovery principles.
• Document and maintain all data collection, reporting, and charting records in accordance with BACS and other relevant county regulatory policies/agencies.
• Produce required number of regulatory units of service per month (65% of staff’s time must be providing face-to-face or other eligible community-based support).
• Participate in supervision, staff meetings, consultation, travel, crisis/emergency coverage, weekend coverage, as well as, agency-wide meetings and training, as required by manager.
• Able to work independently and as a member of a therapeutic team.
• Adaptable and open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles.
• Effective at balancing interests of a variety of clients; readily readjusts priorities to respond to pressing and changing client demands.
• Anticipates and meets the needs of clients; achieves quality end-products; committed to continuous improvement of services.

Qualifications

• High School Diploma required and must have 4 years of paid work experience in mental health/social services. One of those years may be in a customer service function.
• Valid California driver’s license, personal vehicle, and proof of personal vehicle insurance coverage are required. DMV printout required.
• Extensive local travel is required.

Compensation & Benefits

• Starting at $27.00 per hour, then $30.00 per hour after satisfactory performance and achievement of all job related goals and requirements for the 90 day introductory period.
• Fully paid medical, dental, vision, and life insurance coverage for employees and children.
• +3% salary differential for "threshold" language fluency in Alameda county (Chinese, Cantonese, Spanish, Vietnamese, Mandarin, Farsi, Cambodian and Tagalog)
• 100% employer-paid medical, dental, and life insurance coverage options for employees, plus a vision reimbursement program.
• Children’s healthcare coverage is available for as little as $25/month. Average employer-paid benefit value: approximately $913/month per enrolled individual.
• BACS contributions apply to company-sponsored plans only.
• 403b plan
• 31 days off (PTO/Holiday)

BAY AREA COMMUNITY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER