Care Coordinator, Outpatient

About the role

Looking for a career where your work truly matters? Heritage Behavioral Health Center is hiring a Care Coordinator to join our outpatient mental health and substance use teams. We're a Certified Community Behavioral Health Clinic serving individuals across a multi-county area in and around Decatur, Illinois.

Responsibilities

• Ensure clients get connected to behavioral health treatment, primary care, specialty care, and community resources
• Follow up proactively with clients to track progress and troubleshoot barriers to care
• Cook up appointments and treatment plans with primary care teams, behavioral health providers, and community partners
• Educate clients and families on care continuity and available resources
• Document client progress and service engagement in electronic health records
• Help clients navigate healthcare and social service systems
• Participate in interdisciplinary team meetings and ongoing trainings

Requirements

• A High School Diploma/GED plus 5 years of supervised mental health or social service experience, OR a Bachelor's degree in social work, psychology, education, or a related human services field
• Minimum age of 21
• Valid driver's license, reliable transportation, and proof of auto insurance
• Strong communication skills and the ability to build rapport with diverse clients
• Comfort with electronic health records (EHR) and Microsoft Office
• A collaborative, adaptable, and empathetic approach to client care

Qualifications

• High School Diploma/GED plus 5 years of supervised mental health or social service experience, OR a Bachelor's degree in social work, psychology, education, or a related human services field
• Minimum age of 21
• Valid driver's license, reliable transportation, and proof of auto insurance
• Strong communication skills and the ability to build rapport with diverse clients
• Comfort with electronic health records (EHR) and Microsoft Office
• A collaborative, adaptable, and empathetic approach to client care

Skills

• Communication skills
• Rapport building
• Electronic health records (EHR)
• Microsoft Office

Benefits

• Generous vacation, sick, personal, and holiday leave
• Employee Assistance Program (EAP) and fitness reimbursement
• Health, dental, and vision insurance with substantial employer contribution
• Flexible spending accounts (healthcare and dependent care)
• Additional life insurance options
• 401(k) and Roth retirement plans
• Tuition assistance and continuing education opportunities
• NHSC loan forgiveness eligibility

Pay

$23.00–$25.00/hour, based on education, experience, and licensure/certification

Schedule

Monday–Friday, 8 AM–5 PM. Every other Friday off (paid wellness day)