Care Coordinator & Lead Caregiver Serving South Wake County

About the role

This is not a traditional caregiver position. We're looking for an experienced caregiver who is also organized, comfortable with technology, an excellent communicator, and great at solving problems. You’ll spend part of your time helping coordinate our caregivers and client schedules from our Apex, NC office and part of your time serving as a Lead Caregiver, providing care when additional or short-notice coverage is needed.

Responsibilities

• Care Coordination & Scheduling
• Coordinating and maintaining client and caregiver schedules
• Maintaining accurate caregiver availability
• Matching caregivers with clients based on availability, location, skills and client needs
• Communicating schedules and schedule changes with caregivers
• Proactively reviewing upcoming schedules and identifying potential coverage issues
• Working closely with our Caregiver Recruiter to identify current and upcoming staffing needs
• Helping newly hired caregivers get connected with appropriate clients and shifts
• Checking in with caregivers and helping resolve routine scheduling and field issues
• Communicating with clients and families regarding scheduling when appropriate
• Helping maintain continuity of care and strong caregiver/client matches
• Aiding with other day-to-day office and operational needs
• Lead Caregiver & Backup Coverage
• Remain active in the field
• Step in personally to ensure our clients receive the care they are expecting
• Depending on the client, care may include: Companionship and supervision
• Bathing, dressing, grooming and other Activities of Daily Living (ADLs)
• Mobility and transfer assistance
• Alzheimer’s and dementia care
• Meal preparation
• Light housekeeping
• Transportation, errands and appointments
• Following individualized care plans
• Observing and reporting changes in a client’s condition
• Providing compassionate support that promotes independence, safety and dignity

Qualifications

• Proven professional caregiving experience
• Extremely dependable and take ownership when something needs to get done
• Organized and able to manage multiple priorities
• Comfortable working on a computer and learning scheduling software
• Communicate professionally by phone, text and email
• Stay calm when plans change unexpectedly
• Enjoy solving problems rather than waiting for someone else to solve them
• Work independently and make good decisions
• Comfortable communicating with caregivers, clients and families
• Willing to step into client care when coverage is needed
• Have a compassionate and patient approach to senior care
• Have a combination of caregiving experience, reliability, organization, communication skills and leadership potential

Benefits

Because an important part of this role is helping our agency respond when unexpected staffing needs arise, weekday flexibility and the ability to occasionally provide client care on relatively short notice are important. This is not a 24/7 on-call position.

Pay

Compensation is commensurate with experience.

Schedule

Initially, this position will be approximately 30+ hours per week, primarily during normal weekday daytime hours. The schedule can grow with the business.