Care Coordinator (July 17th)

About the role

Cosán is a leading healthcare services organization committed to delivering exceptional patient care and innovative solutions to providers and partners. Join a mission-driven, collaborative team that values compassionate care and meaningful patient outcomes. As a Care Coordinator, you’ll play a vital role in closing gaps in patient care and making a real difference in the lives of those managing chronic conditions.

What to Expect at the Event

• Meet virtually with our clinical leadership teams
• Learn more about our Care Coordinator role
• Ask questions about day-to-day responsibilities, team culture, and growth opportunities
• Get details on compensation, benefits, and our fully remote work environment
• Start the hiring process (if qualified and ready)

Why Choose Us

Cosán is a leading healthcare services organization committed to delivering exceptional patient care and innovative solutions to providers and partners. Join a mission-driven, collaborative team that values compassionate care and meaningful patient outcomes. As a Care Coordinator, you’ll play a vital role in closing gaps in patient care and making a real difference in the lives of those managing chronic conditions.

Required Qualifications

• Must hold a nationally recognized medical assistant certification (CMA, RMA, CCMA, NCMA, CMAC, or equivalent state-issued MA-C) OR Certified Pharmacy Technician (CPhT)
• Minimum 1 year of clinical experience in primary care, hospital, or specialty healthcare setting
• Experience with Electronic Medical Records (EMRs) and strong computer navigation skills
• Proficiency navigating multiple technology platforms and complex systems
• HIPAA-compliant home office setup with minimum 50 Mbps download / 5 Mbps upload internet capability
• Must be legally authorized to work in the United States
• Experience in care coordination, chronic care management, or behavioral health integration
• Familiarity with remote patient monitoring (RPM) or remote physiological monitoring platforms
• Previous experience managing large patient panels (200+)
• Bilingual capability (English and Spanish preferred)

What You’ll Do

• Manage an assigned panel of 400–450 patients and conduct required monthly outreach to ensure continuity of care
• Conduct 50–60+ daily outbound calls to patients, providing care plan support and health coaching aligned to their needs
• Maintain call quality standards through consistent engagement and professional communication
• Collaborate with clinical teams, providers, and caregivers to identify and address clinical and social needs
• Support care coordination goals by staying on schedule with monthly outreach targets
• Help close gaps in patient care through Chronic Care Management, Behavioral Health Integration, and Remote Physiological Monitoring services
• Advocate for patient needs by actively listening to concerns, investigating issues, and communicating solutions to the patient’s care circle
• Partner closely with providers, clinical teams, and caregivers to support positive patient outcomes
• Document all patient interactions in real time using the care coordination platform
• Maintain HIPAA compliance in all patient communications and documentation
• Maintain accurate, real-time documentation to support care coordination goals

Compensation & Benefits

• Paid Time Off + Company Holidays
• Medical, Dental, Vision Insurance
• Complimentary Life Insurance
• 401(k) Plan
• Optional Short-Term, Long-Term Disability, Critical Illness & Accident coverage
• Employee Assistance Program including mental health resources
• Company-provided equipment (laptop, monitor, headset, etc.)

Work Environment & Requirements

• 100% WFH with a Monday–Friday schedule — no weekends or late nights
• High-speed broadband internet and private home workspace required
• Candidates must complete a company-provided internet speed test to confirm a minimum of 50 Mbps download / 5 Mbps upload
• Private workspace required for compliance with HIPAA privacy laws

Next Steps

• Apply to the job posting if you haven’t already
• Complete the assessment (required to participate in the event)
• Confirm your attendance via email with the recruiter. Our recruiter will follow up with event details and instructions on how to access the session.