Care Coordinator- Fresh Meadows

About the role

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our Fresh Meadows clinic in Queens.

Responsibilities

• Support patient care by making patients feel welcomed and valued
• Control the flow of the appointment
• Respond to all phone calls and emails within 2 hours
• Guide patients through the out-of-network experience
• Greet all patients who enter the clinic with a smile
• Execute 5-star customer service

Requirements

• Previous customer service experience
• Hospitable, welcoming, and team-orientated personality
• Strong communication skills and ability to multi-task
• A strong attention to detail and willingness to grow

Qualifications

• Bachelor's or Master's degree preferred, not required

Skills

• Manual dexterity to manipulate office equipment and make written notations
• Computer keyboard usage for 90% of each workday
• Hearing acuity to communicate over the telephone
• Visual acuity to read information on computer screen

Benefits

• One Medical paid membership
• Mental health benefits including paid time off and support services
• Medical, dental, vision benefits
• Commuter FSA plan
• 401(k) safe harbor match
• Paid time off including PTO, floating holidays, company holidays, mental health
• Employee perks: discounted rates for entertainment, travel, fitness, insurance plans, etc.
• Gym membership discounts with Blink & Crunch Fitness
• Company events: Annual Summer Picnic and Holiday Awards Celebration

Pay

We offer competitive compensation and benefits packages.

Schedule

The schedule is flexible to accommodate the needs of the team and patients.

Physical Requirements

• Manual dexterity to manipulate office equipment and make written notations
• Computer keyboard usage for 90% of each workday
• Hearing acuity to communicate over the telephone
• Visual acuity to read information on computer screen
• Occasionally lift up to 10 pounds

About Us

Spear Physical and Occupational Therapy is the nation's leading outpatient practice with more than 40 clinics in the New York Tri-State Area and 25 years of experience. We provide unparalleled patient access to physical and occupational therapy through our extensive network of services covered by most major insurances. We have been recognized for our excellence by top medical, academic, and business communities, including being named the nation's top physical therapy practice by the American Physical Therapy Association and WebPT, receiving the Columbia Award for Leadership in Clinical Education, and serving as official therapists to Olympic teams and Broadway shows.