Care Coordinator (Duluth Area)

Job Purpose and Reporting Structure

Provide care coordination services to individuals of all ages with disabilities, mental health conditions, or terminal illness. Using person-centered practices, coordinate services for individuals with disabilities among different health and social service professionals and across settings of care. Position reports to the Associate Director of Contracted Case Management.

Accountabilities

• Listen-Learn-Lead: Model the mission and values of Accord, helping people to live their greatest lives
• Using person-centered practices, coordinate services for individuals with disabilities among different health and social service professionals and across settings of care
• Interact professionally with interdisciplinary team members including the person supported, family caregivers and guardians, employers, case managers, community providers, and other involved stakeholders
• Manage a flexible caseload of up to 60-80 members
• Attend all required annual and other meetings, demonstrating a high level of professionalism and genuine care for the person supported
• Practice customer service excellence and prompt responses (within one business day) for all communication, including written and verbal correspondence
• Demonstrate strong written communication skills; complete all required paperwork to comply with contractors and funding sources
• Manage remote and face-to-face interactions with individuals and their support teams to assess physical and mental wellness, needs, preferences, and abilities; apply information to develop tailored treatment plans
• Integrate and improve the coordination of care by ensuring optimal health status and decreasing the rate of health decline, providing social or community support systems, promoting a safe environment, reducing the impact of behavioral health issues, encouraging self-reliance, and advocating for individuals
• Apply ethical practice principles such as respect for the autonomy, dignity, privacy and rights of the individual
• Promote collaborative, proactive, and person-focused relationships
• Provide timely and beneficial services that promote quality and cost-effective health outcomes
• Manage a flexible caseload of up to 60-80 members
• Attend all required annual and other meetings, demonstrating a high level of professionalism and genuine care for the person supported
• Practice customer service excellence and prompt responses (within one business day) for all communication, including written and verbal correspondence
• Demonstrate strong written communication skills; complete all required paperwork to comply with contractors and funding sources
• Manage remote and face-to-face interactions with individuals and their support teams to assess physical and mental wellness, needs, preferences, and abilities; apply information to develop tailored treatment plans
• Integrate and improve the coordination of care by ensuring optimal health status and decreasing the rate of health decline, providing social or community support systems, promoting a safe environment, reducing the impact of behavioral health issues, encouraging self-reliance, and advocating for individuals
• Apply ethical practice principles such as respect for the autonomy, dignity, privacy and rights of the individual
• Promote collaborative, proactive, and person-focused relationships
• Provide timely and beneficial services that promote quality and cost-effective health outcomes
• Manage a flexible caseload of up to 60-80 members
• Attend all required annual and other meetings, demonstrating a high level of professionalism and genuine care for the person supported
• Practice customer service excellence and prompt responses (within one business day) for all communication, including written and verbal correspondence
• Demonstrate strong written communication skills; complete all required paperwork to comply with contractors and funding sources
• Manage remote and face-to-face interactions with individuals and their support teams to assess physical and mental wellness, needs, preferences, and abilities; apply information to develop tailored treatment plans
• Integrate and improve the coordination of care by ensuring optimal health status and decreasing the rate of health decline, providing social or community support systems, promoting a safe environment, reducing the impact of behavioral health issues, encouraging self-reliance, and advocating for individuals
• Apply ethical practice principles such as respect for the autonomy, dignity, privacy and rights of the individual
• Promote collaborative, proactive, and person-focused relationships
• Provide timely and beneficial services that promote quality and cost-effective health outcomes
• Manage a flexible caseload of up to 60-80 members
• Attend all required annual and other meetings, demonstrating a high level of professionalism and genuine care for the person supported
• Practice customer service excellence and prompt responses (within one business day) for all communication, including written and verbal correspondence
• Demonstrate strong written communication skills; complete all required paperwork to comply with contractors and funding sources
• Manage remote and face-to-face interactions with individuals and their support teams to assess physical and mental wellness, needs, preferences, and abilities; apply information to develop tailored treatment plans
• Integrate and improve the coordination of care by ensuring optimal health status and decreasing the rate of health decline, providing social or community support systems, promoting a safe environment, reducing the impact of behavioral health issues, encouraging self-reliance, and advocating for individuals
• Apply ethical practice principles such as respect for the autonomy, dignity, privacy and rights of the individual
• Promote collaborative, proactive, and person-focused relationships
• Provide timely and beneficial services that promote quality and cost-effective health outcomes
• Manage a flexible caseload of up to 60-80 members
• Attend all required annual and other meetings, demonstrating a high level of professionalism and genuine care for the person supported
• Practice customer service excellence and prompt responses (within one business day) for all communication, including written and verbal correspondence
• Demonstrate strong written communication skills; complete all required paperwork to comply with contractors and funding sources
• Manage remote and face-to-face interactions with individuals and their support teams to assess physical and mental wellness, needs, preferences, and abilities; apply information to develop tailored treatment plans
• Integrate and improve the coordination of care by ensuring optimal health status and decreasing the rate of health decline, providing social or community support systems, promoting a safe environment, reducing the impact of behavioral health issues, encouraging self-reliance, and advocating for individuals
• Apply ethical practice principles such as respect for the autonomy, dignity, privacy and rights of the individual
• Promote collaborative, proactive, and person-focused relationships
• Provide timely and beneficial services that promote quality and cost-effective health outcomes
• Manage a flexible caseload of up to 60-80 members
• Attend all required annual and other meetings, demonstrating a high level of professionalism and genuine care for the person supported
• Practice customer service excellence and prompt responses (within one business day) for all communication, including written and verbal correspondence
• Demonstrate strong written communication skills; complete all required paperwork to comply with contractors and funding sources
• Manage remote and face-to-face interactions with individuals and their support teams to assess physical and mental wellness, needs, preferences, and abilities; apply information to develop tailored treatment plans
• Integrate and improve the coordination of care by ensuring optimal health status and decreasing the rate of health decline, providing social or community support systems, promoting a safe environment, reducing the impact of behavioral health issues, encouraging self-reliance, and advocating for individuals
• Apply ethical practice principles such as respect for the autonomy, dignity, privacy and rights of the individual
• Promote collaborative, proactive, and person-focused relationships
• Provide timely and beneficial services that promote quality and cost-effective health outcomes
• Manage a flexible caseload of up to 60-80 members
• Attend all required annual and other meetings, demonstrating a high level of professionalism and genuine care for the person supported
• Practice customer service excellence and prompt responses (within one business day) for all communication, including written and verbal correspondence
• Demonstrate strong written communication skills; complete all required paperwork to comply with contractors and funding sources
• Manage remote and face-to-face interactions with individuals and their support teams to assess physical and mental wellness, needs, preferences, and abilities; apply information to develop tailored treatment plans
• Integrate and improve the coordination of care by ensuring optimal health status and decreasing the rate of health decline, providing social or community support systems, promoting a safe environment, reducing the impact of behavioral health issues, encouraging self-reliance, and advocating for individuals
• Apply ethical practice principles such as respect for the autonomy, dignity, privacy and rights of the individual
• Promote collaborative, proactive, and person-focused relationships
• Provide timely and beneficial services that promote quality and cost-effective health outcomes
• Manage a flexible caseload of up to 60-80 members
• Attend all required annual and other meetings, demonstrating a high level of professionalism and genuine care for the person supported
• Practice customer service excellence and prompt responses (within one business day) for all communication, including written and verbal correspondence
• Demonstrate strong written communication skills; complete all required paperwork to comply with contractors and funding sources
• Manage remote and face-to-face interactions with individuals and their support teams to assess physical and mental wellness, needs, preferences, and abilities; apply information to develop tailored treatment plans
• Integrate and improve the coordination of care by ensuring optimal health status and decreasing the rate of health decline, providing social or community support systems, promoting a safe environment, reducing the impact of behavioral health issues, encouraging self-reliance, and advocating for individuals
• Apply ethical practice principles such as respect for the autonomy, dignity, privacy and rights of the individual
• Promote collaborative, proactive, and person-focused relationships
• Provide timely and beneficial services that promote quality and cost-effective health outcomes
• Manage a flexible caseload of up to 60-80 members
• Attend all required annual and other meetings, demonstrating a high level of professionalism and genuine care for the person supported
• Practice customer service excellence and prompt responses (within one business day) for all communication, including written and verbal correspondence
• Demonstrate strong written communication skills; complete all required paperwork to comply with contractors and funding sources
• Manage remote and face-to-face interactions with individuals and their support teams to assess physical and mental wellness, needs, preferences, and abilities; apply information to develop tailored treatment plans
• Integrate and improve the coordination of care by ensuring optimal health status and decreasing the rate of health decline, providing social or community support systems, promoting a safe environment, reducing the impact of behavioral health issues, encouraging self-reliance, and advocating for individuals
• Apply ethical practice principles such as respect for the autonomy, dignity, privacy and rights of the individual
• Promote collaborative, proactive, and person-focused relationships
• Provide timely and beneficial services that promote quality and cost-effective health outcomes
• Manage a flexible caseload of up to 60-80 members
• Attend all required annual and other meetings, demonstrating a high level of professionalism and genuine care for the person supported
• Practice customer service excellence and prompt responses (within one business day) for all communication, including written and verbal correspondence
• Demonstrate strong written communication skills; complete all required paperwork to comply with contractors and funding sources
• Manage remote and face-to-face interactions with individuals and their support teams to assess physical and mental wellness, needs, preferences, and abilities; apply information to develop tailored treatment plans
• Integrate and improve the coordination of care by ensuring optimal health status and decreasing the rate of health decline, providing social or community support systems, promoting a safe environment, reducing the impact of behavioral health issues, encouraging self-reliance, and advocating for individuals
• Apply ethical practice principles