Care Coordinator – Dual CCS/CLTS

About the role

At WCS, our people make the difference. We’re looking for individuals who share our commitment to Respect, Justice, Integrity, and the Pursuit of Excellence—people who value others, do what’s right, strive to grow, and bring their best to the work every day. If these values reflect who you are, we’d love to have you join us.

Are you passionate about mental health, recovery, advocacy, and helping people reach their goals? We are looking for a Care Coordinator – Dual CCS/CLTS to join our team and provide individualized care coordination to children, adolescents, youth, and adults with mental health, substance use, developmental, and/or co-occurring needs. This is a rewarding opportunity for a compassionate and organized professional who enjoys building relationships, connecting people to resources, advocating for individuals and families, and making a real difference in the community.

Location: Milwaukee, WI | Department: CCS (Comprehensive Community Services) | Employment Type: Full Time | Job Code: 2026-BHS-041

Responsibilities

• Build trusting, respectful relationships with individuals and families and meet people where they are.
• Provide trauma-informed, person-centered, and strengths-based care coordination.
• Partner with individuals, families, natural supports, and community providers to develop and implement individualized recovery plans.
• Connect individuals to mental health, substance use, healthcare, social, and community resources.
• Complete referrals and coordinate services with therapists, healthcare professionals, case managers, and other providers.
• Monitor progress toward each individual's self-identified goals and provide supportive coaching, psychosocial rehabilitation, and symptom-management support.
• Conduct regular in-person visits, phone calls, and follow-ups.
• Advocate for timely and appropriate services while empowering individuals to build on their strengths.
• Help individuals access transportation and other resources needed to participate in services and appointments.
• Respond calmly and compassionately to crises and challenging situations.
• Maintain accurate and timely electronic documentation in accordance with agency, county, and regulatory requirements.
• Complete required agency and county training.

Qualifications

Required:

• Bachelor's degree in Social Work or a related field.
• Valid driver's license, reliable automobile, and insurance meeting agency requirements.
• Ability to pass required background, caregiver, driver's record, and drug screening.
• Strong communication, organization, problem-solving, and time-management skills.

Preferred:

• At least 1 year of experience working with individuals experiencing mental health, substance use, or co-occurring needs.
• Master's degree in Social Work or a related field.
• Bilingual/multilingual skills.
• Experience working with Milwaukee County Behavioral Health Services.
• Experience with care coordination, case management, behavioral health, or community-based services.

Skills

• Communication
• Organization