Care Coordinator - Boston - Floating/Travel

Care Coordinator

About the role

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.

Responsibilities

• Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out
• Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
• Maintain organized, clean, and well-stocked client-facing spaces
• Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit
• Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience
• Assist with administrative and operational tasks as needed to support the hospital team

Requirements

• 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles
• Veterinary industry experience preferred
• Strong verbal and written communication skills with a warm, professional demeanor
• Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment
• Comfortable learning and navigating multiple computer systems and technology platforms
• Passion for delivering outstanding client experiences and working collaboratively as part of a team
• Prior experience in veterinary medicine or animal care is preferred

Qualifications

• High school diploma or equivalent
• Current CPR certification

Skills

• Excellent communication skills
• Customer service orientation
• Organizational skills
• Technology proficiency

Benefits

• Medical, Dental & Vision Plans
• $0 monthly premiums for qualified individuals
• Mental health support programs
• 401(k) with partial employer match
• Paid Parental Leave
• Commuter Benefits
• Pet Bereavement Leave
• Up to 100% Tuition Reimbursement for team members pursuing LVT/CVT

Pay

• $17 - $22/hour (based on experience)

Schedule

• Schedules released at least one month in advance
• Flexible Scheduling Options