Care Coordinator - Boston - Floating/Travel

Care Coordinator

About the role

Bond Vet is a veterinary clinic dedicated to improving pet care through innovative practices and a welcoming environment. We offer competitive pay, comprehensive benefits, and flexible scheduling options.

Responsibilities

• Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out
• Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
• Maintain organized, clean, and well-stocked client-facing spaces
• Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit
• Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience
• Assist with administrative and operational tasks as needed to support the hospital team

Requirements

• 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles
• Veterinary industry experience preferred
• Strong verbal and written communication skills with a warm, professional demeanor
• Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment
• Comfortable learning and navigating multiple computer systems and technology platforms
• Passion for delivering outstanding client experiences and working collaboratively as part of a team

Qualifications

• Prior experience in veterinary medicine or animal care is preferred

Skills

• Excellent communication skills
• Organizational and multitasking abilities
• Technology proficiency

Benefits

• Medical, Dental & Vision Plans
• $0 monthly premiums for qualified individuals
• Mental health support programs
• 401(k) with partial employer match
• Paid Parental Leave
• Commuter Benefits
• Pet Bereavement Leave
• Tuition Reimbursement for team members pursuing LVT/CVT
• Schedules released at least one month in advance
• Flexible Scheduling Options
• In-Clinic Pet Care Discount
• Generous Employee Referral Bonus (up to $8,000)
• A Fur-ever Home Feeling: A welcoming, supportive culture where people—and their pets—truly belong
• FIGS Scrubs Provided: Premium FIGS scrubs supplied by us and laundered in-clinic so you can focus on patients, not laundry
• Stocked Pantries: Snacks, drinks, and essentials always available to keep you fueled during shifts
• Weekend Team Lunch: Free lunch provided for clinic teams on weekends
• Stocked Bathrooms: Thoughtful essentials like pads, tampons, deodorant, hair ties, and other toiletries available when you need them
• Bond Swag Credit: Credit to the Bond swag shop so you can rep the brand you’re proud to be part of
• Pet & Chosen Family Bereavement Leave: Time to grieve and care for what matters most
• Leverage That Sets Us Apart: Our leaders are hands-on, supportive, and invested in your growth

Pay

$17 - $22/hour (based on experience)

Schedule

Schedules released at least one month in advance

Flexible Scheduling Options

In-Clinic Pet Care Discount

Pet Bereavement Leave