Care Coordinator - Alexandria

What You’ll Get

• Competitive Pay: $16-$23 per hour (based on experience)
• Additional Compensation:
• Team-Based Profit Sharing Bonus
• When your clinic exceeds its daily revenue goal, the extra earnings go into a shared bonus pool that is distributed among the team. Team members have earned up to an additional $250/month or more!
• Comprehensive Benefits
• Mental health support programs
• 401(k) with partial employer match
• Paid Parental Leave
• Commuter Benefits
• Pet Bereavement Leave
• Professional Growth
• Up to 100% Tuition Reimbursement for team members pursuing LVT/CVT/RVT
• Work-Life Balance
• Schedules released at least one month in advance
• Flexible Scheduling Options
• In-Clinic Pet Care Discount
• Generous Employee Referral Bonus (up to $8,000)
• Other Perks
• A Fur-ever Home Feeling: A welcoming, supportive culture where people—and their pets—truly belong.
• FIGS Scrubs Provided: Premium FIGS scrubs supplied by us and laundered in-clinic so you can focus on patients, not laundry.
• Stocked Pantries: Snacks, drinks, and essentials always available to keep you fueled during shifts.
• Weekend Team Lunch: Free lunch provided for clinic teams on weekends.
• Stocked Bathrooms: Thoughtful essentials like pads, tampons, deodorant, hair ties, and other toiletries available when you need them.
• Bond Swag Credit: Credit to the Bond swag shop so you can rep the brand you’re proud to be part of.
• Pet & Chosen Family Bereavement Leave: Time to grieve and care for what matters most.
• Leadership That Sets Us Apart: Our leaders are hands-on, supportive, and invested in your growth.

What You’ll Do

• Greet pet parents and their four-legged friends and ensure a smooth check in and check out experience
• Manage the schedule of daily appointments and walk-ins
• Take and make calls and communicate via email to other Vet Practices and clients as necessary
• Keep our common areas clean and well stocked
• Provide a high level of hospitality for our pet parents, answer questions and provide information and education as needed
• Perform other duties as assigned by your team leaders

You Have

• At least 1 year of experience in customer service, hospitality, or client facing receptionist positions
• Experience in the veterinary industry preferred
• Excellent written and verbal communication skills
• High attention to detail and ability to multitask with accuracy and efficiency
• A high comfort level typing and utilizing multiple computer systems
• Prior experience in veterinary practices or animal care is a plus