Care Coordinator-Acute Care

About the Role

We are searching for a Care Coordinator who utilizes a collaborative approach to assess, plan, implement, monitor, and evaluate the options and services required to meet an individual's health needs. The role provides comprehensive ongoing case management services, coordinating and managing care across the continuum to ensure optimal patient outcomes that address quality, service, customer satisfaction, and cost‑effectiveness. The Care Coordinator partners with physicians to establish care, allocate resources based on risk assessment, and assists patients and families in coping with illness by optimizing self‑care abilities and supporting consumer rights.

Responsibilities

• Assess, develop, implement, and monitor a comprehensive plan of care through an interdisciplinary team process in conjunction with the patient/family in internal and external settings.
• Review clinical documentation and collaborate with medical and nursing staff to ensure smooth facilitation of level of care and patient placement.
• Identify actual and potential problems and discuss them with the multidisciplinary team to facilitate interventions that mitigate barriers to successfully implementing the plan of care.
• Serve as content expert related to level of care and maintain open communication with the care team to support appropriate utilization of resources.
• Appropriately screen patients for level of care and ensure clinical information in the medical record accurately reflects the level of care requested.
• Coordinate timely transition of information to unit Care Coordinators to support an effective revenue‑cycle process.
• Complete visits with patients across the continuum of care as indicated.
• Participate in the orientation and training of new department members.
• Identify and monitor quality‑improvement opportunities along the continuum of care.
• Identify and report quality of care, safety, and service issues and refer them to appropriate Quality Management staff.
• Solve problems, identify appropriate resources, adapt to ongoing change, and handle conflict management with a professional and supportive attitude.
• Use positive and effective interpersonal skills when dealing with patients/families, visitors, peers, and other health‑care team members.

Requirements

• Bachelor’s degree in nursing or an Associate’s degree in nursing with enrollment in a BSN program.
• Current RN licensure by the Texas Board of Nurses or a nursing licensure compact.
• BLS certification from the American Heart Association.
• Minimum three years of nursing experience in an acute‑care setting.
• Experience in community health, complex pediatric patient care, home care, case management, managed care, or utilization review is highly preferred.
• All successful candidates must undergo respiratory fit testing in compliance with occupational health and safety standards.

Knowledge and Skills

• Proficiency in applying highly technical nursing principles, concepts, and techniques central to the care‑coordination process, especially for patients with complex medical conditions.
• Ability to comprehensively assess member/family medical needs, formulate a care plan, and provide ongoing evaluation and monitoring.
• Capability to educate members, families, providers, and staff.
• Strong customer‑service orientation with advanced communication and interpersonal skills for interactions with medical staff, patients, families, clinical personnel, support and technical staff, external agencies, and community members.

About Us

Since 1954, Texas Children’s has been leading the charge in patient care, education, and research to accelerate health care for children and women worldwide. Recognized consistently as the best children’s hospital in Texas and among the nation’s top by U.S. News & World Report, we have earned accolades such as Houston Business Journal’s “Best Places to Work” for ten consecutive years. Our comprehensive health‑care network includes a primary hospital in the Texas Medical Center with over 40 pediatric subspecialties, the Jan and Dan Duncan Neurological Research Institute, the Feigin Tower for pediatric research, Texas Children’s Pavilion for Women, multiple community hospitals, and a state‑of‑the‑art facility in North Austin. We also operate Texas Children’s Health Plan (the nation’s first HMO focused on children), the largest pediatric primary‑care network in the country, specialized urgent‑care clinics, and a global health program serving children and women worldwide. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the nation’s largest and most diverse pediatric programs.