Care Coordination Supervisor (Region I)

About the role

Integrated Services for Behavioral Health (ISBH) is a community‑minded, forward‑thinking behavioral health organization serving Southeastern and Central Ohio. The Care Coordination Supervisor, based in Guernsey/Noble County, OH, ensures adherence to the high‑fidelity wraparound model of care coordination, supervises the care coordination team, and works with children and families from diverse socioeconomic, racial, ethnic, and cultural backgrounds. This position is eligible for a $5,000 sign‑on bonus.

Responsibilities

• Supervise and oversee activities of care coordination team members through team meetings, supervision, and regular communications.
• Provide training for direct care coordinators in home and community settings.
• Provide routine training, support, and assistance to staff via individual and group conferences, case problem analysis, and skill improvement.
• Promote team member recognition and foster a teamwork atmosphere.
• Complete and maintain high‑fidelity wraparound training credential.
• Ensure completion of skill and competency‑based training to supervise delivery of ICC and MCC.
• Review, provide feedback, and approve all required documentation (care plans, initial assessments, CANS, outcomes reports, etc.).
• Ensure coordination and adherence to the on‑call rotation.
• Participate in ongoing fidelity review and monitoring focused on system‑of‑care principles, OhioRISE ICC/MCC planning process, and service components.
• Collaborate with relevant systems and key participants to ensure highest quality services, emphasizing family voice and choice.
• Assess needs in crisis situations and inform response.
• Respect confidential information and ensure operations meet quality and compliance standards.
• Assure documentation meets Medicaid standards.
• Evaluate staff performance and recommend appropriate actions to the manager.
• Participate in review and selection of new staff (position requisitions, applicant reviews, interviews).
• Perform other duties as assigned.

Minimum Requirements

• Bachelor’s or master’s degree in social work, education, counseling, psychology, or a related field (preferred).
• LSW/LPC required.
• Three years of experience providing coordinated supportive services/care coordination services.
• Previous supervisory experience preferred.
• Experience working in the behavioral health field required; preferably with multi‑system youth, or individuals with autism and/or developmental disabilities.
• Working knowledge of local, state, and federal regulations for services for behavioral health, developmental disabilities, and autism.
• Knowledge of high‑fidelity wraparound services preferred (training provided post‑hire).
• Excellent oral and written communication skills, demonstrating professionalism with children, youth, families/caregivers, colleagues, and partners.
• Excellent organizational skills with ability to stay focused and prioritize multiple tasks.
• Demonstrated clinical knowledge of children with co‑occurring developmental disorders and complex behavioral health issues.
• Experience working within Electronic Health Record systems.
• Ability to operate, receive, and conduct video calls/meetings in an automated office environment.
• Ability to maintain a minimum of 100 Mbps high‑speed internet connection.

Benefits

• Medical
• Dental
• Vision
• Short‑term Disability
• Long‑term Disability
• 401(k) with employer match
• Employee Assistance Program (EAP)

Pay

Salary range: $64,000.00 – $74,957.37 based on experience, education, and/or licensure. Eligible for a $5,000 sign‑on bonus.