Care Coordination Manager

Position Summary

The Care Coordination Manager (CCM) oversees performance, trains, and supports care management staff. They partner with site managers to provide clinical and program-specific feedback and develop tools for efficient performance measurement.

Principal Duties And Responsibilities

• Coordinates onboarding and initial training for Care Managers
• Supports care management staff related to workflow, performance, and documentation expectations
• Collaborates with other CCM and CM directors on program vision, implements vision, and provides quality oversight and support to CM staff
• Serves as a resource for care management staff, answering questions or troubleshooting issues related to performance metrics and/or workflow
• Maintains and improves performance of care management staff, including monitoring caseload volume, timely task completion, outreach and enrollment, productivity, and compliance
• Works with clinic site managers to understand the role(s) of care management staff and coach them on day-to-day issues
• Participates in program-related meetings and audits with funders as delegated by the CM Director
• Collaborates with Analytics + EMR teams to create tools supporting funder requirements
• Provides training on relevant topics to ensure quality care management support
• Assists in performance management efforts for staff

Required Skill Or Abilities

• Interpersonal communication and mediation skills
• Organizational skills
• Initiative and creativity for problem-solving
• Ability to collaborate and interact with a diverse group of health care professionals
• Strong organizational and time management skills
• Ability to exemplify the values of Lawndale Christian Health Center

Required Knowledge, Experience, Or Licensure/Certifications

• Bachelor's degree with significant case management experience or MSW, MPH, MHA, or related graduate degree preferred