Care Coordination Assistant

Work Shift: Day (Variable) – Shift Start Time: 7:00 AM, Shift End Time: 7:00 PM

About the Role

Participates as a member of an interprofessional team in completing selected services and functions related to patient care coordination, discharge placements, community referrals, and data collection under the supervision of a nurse case manager or a social worker. Maintains necessary documentation and communication with internal and external customers. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.

Responsibilities

• Works in collaboration with the Case Management and Social Work teams in activities related to discharge placement, care coordination, and community referrals.
• Under the supervision of a case manager, social worker, or other licensed provider, obtains, sends, and/or faxes patient information to external agencies or providers following hospital policy related to confidentiality.
• Accurately and promptly documents interventions appropriately. Develops and maintains proficiency in the use of computer software for charting, data entry, and other duties.
• Communicates professionally and establishes effective working relationships with internal and external customers.
• Performs multiple, concurrent tasks in frequently stressful and fast-paced environments while maintaining strong internal and external customer service standards.
• Completes follow-up calls to clients and their care providers at the request of the case manager, social worker, or other licensed provider. Can elicit information during follow-up calls and understands when to have a case manager, social worker, or other licensed provider intervene.
• Coordinates appointments with physicians, testing, and other services when appropriate. Schedules follow-up appointments as justified by physician order.
• Provides verbal and written confirmation of appointments to patients/families. Documents the patients'/families' agreement and understanding of schedule. Faxes appointment confirmations to the appropriate community provider.
• Assists within a discharge timeframe and with appropriate discharge placement.
• Issues and documents Medicare or other communication provided to patient/families (e.g., IML for Medicare beneficiaries) as needed.
• Participates in maintaining and monitoring the work environment to ensure a continual state of CMS and Joint Commission readiness.
• Escalates problems related to completing assigned duties in a timely and effective manner.

Requirements

• High school diploma or equivalent
• 1 to 3 years in a health care setting
• Knowledge of medical terminology
• Knowledge of Microsoft Office (Word, Excel, and PowerPoint)

Preferred Qualifications

• Associate degree in a healthcare-related field
• Strong communication and interpersonal skills – written and verbal
• Critical thinking and problem-solving skills
• Knowledge of and ability to utilize internal and external resources
• Flexibility in prioritization and effective organizational skills
• Ability to multitask and function in a stressful, fast-paced environment
• Experience with charting in Epic

Primary Location Address: 1001 Johnson Ferry Rd