Care Concierge Coordinator- Remote

About Our Client

This organization operates in the healthcare industry, focusing on specialty drug management and cost control. Since 2016, it has provided an evidence-based, data-driven solution that aims to improve healthcare outcomes and reduce costs for large, self-insured employers.

About the Opportunity

The Care Concierge Coordinator role involves leveraging case management skills to support members in a fast-paced call center environment. This position is responsible for managing therapy cases, advocating for members, coordinating with providers, and ensuring effective communication to facilitate improved member outcomes.

Responsibilities

• Deliver personalized support to members throughout their therapy journey.
• Help members navigate barriers and advocate for necessary care adjustments.
• Manage new and ongoing therapy cases with accurate documentation.
• Cookordinate with providers, pharmacies, and internal teams.
• Maintain therapy progress and prioritize member needs.
• Handle inbound and outbound communications and casework.
• Resolve inquiries using critical thinking to address complex issues.
• Adapt to changing member needs and anticipate challenges.
• Maintain clear communication with members, providers, and internal teams.
• Foster professional and empathetic relationships to ensure satisfaction.

Requirements

• Minimum of 3 years of healthcare experience focusing on care coordination or member advocacy.
• At least 3 years of customer service and case management experience, preferably in healthcare.
• Experience in a high-volume, fast-paced, evolving team environment.
• Strong problem-solving skills and ability to multitask.
• Passion for improving healthcare and helping people.
• Exceptional communication skills for quickly learning and articulating program benefits.
• Responsible, reliable, and detail-oriented.
• High school diploma or GED.
• Availability to work full-time between 9:00 AM - 5:30 PM ET or 11:00 AM - 8:00 PM ET.
• Ability to attend three weeks of training, including two weeks virtual and one week in-person in Hayward, CA.
• Willingness to travel onsite for training and collaboration.
• Bilingual skills are a plus.

Pay Range and Compensation Package

Base pay $24 per hour.

Benefits & Perks

• Health benefits.
• Paid time off.
• 401(k) employer match.

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.