Care Center Specialist (P&C Licensed)

About the role

The Customer Care Specialists will play a critical role in delivering exceptional service to both agent partners and policyholders, ensuring a seamless experience from quote to post-bind servicing. This role serves as a primary point of contact for inquiries, policy changes, and support needs, while building strong relationships that drive satisfaction, retention, and trust.

Responsibilities

• Serve as a primary point of contact for agents and policyholders via phone, email, chat, and other channels
• Handle inquiries related to policies, coverage, appetite, billing, and service requests
• Process endorsements, cancellations, and policy updates accurately and efficiently
• Strive for first-contact resolution, ensuring a high-quality and timely customer experience
• Act as a liaison between Underwriting, Claims, IT, and other internal teams to resolve issues and support requests
• Build and maintain strong relationships with agents and customers to drive satisfaction and retention
• Monitor and respond to inbound queues (including voicemail and digital requests) in alignment with service standards
• Identify trends and provide feedback to improve products, processes, and overall service experience
• Participate in ongoing training and cross-functional support to remain agile and effective across responsibilities
• Support additional projects and team needs as the business evolves

Requirements

• Active Property & Casualty (P&C) License required
• 2+ years of experience in insurance service, sales support, or related roles
• 2–3+ years of experience in a remote, call center, or customer-facing environment
• Strong customer service mindset with excellent communication and interpersonal skills
• Ability to multitask, prioritize, and work in a fast-paced environment
• Detail-oriented with strong organizational and time management skills
• Proven ability to collaborate cross-functionally and work as part of a team
• Self-motivated, reliable, and accountable
• Proficiency with Microsoft Office and other systems/tools

Qualifications

• CISR or CIC designations
• Experience with Salesforce
• Experience in insurtech

Benefits

Our benefits package includes:

• 100% remote work
• Health insurance through Aetna (100% paid)
• Dental and vision insurance through Guardian (100% paid)
• Basic life insurance (100% paid)
• Flexible Spending Account (FSA) or Health Savings Account (HSA) (for those using HSA eligible plans)
• 401K plan (up to 4% match with immediate vesting)
• Flexible Paid Time Off (PTO) policy offering up to 4 weeks in the first 12 months, typically up to 5 weeks per calendar year
• 12 company-paid holidays each year
• Annual stipend for continuing education

Pay

The annual salary range for this position is $60,000 - $62,500.

Schedule

Hours: Monday through Friday, 8:00AM to 5:00PM Pacific Time!