CARE Center Coordinator

Job Summary

Under the supervision of an Assistant Dean of Students, responds to students (and families), faculty, and staff seeking information, guidance, and support about a range of student-related issues for the Connie Frank CARE Center (CFCC) within the Office of the Dean of Students, part of the Division of Student Affairs.

Duties & Responsibilities

• Responds to students, families, faculty, and staff who seek guidance around a range of student-related academic, health, and personal issues from the Connie Frank CARE Center in the Office of the Dean of Students.
• Affords assistance to Deans in responding to daily case management functions through virtual and in-person means including but not limited to issues related to student emergencies, referrals, and drop-in requests.
• Manages the absence letter process and provides guidance to students as they negotiate absences from class.
• Affords assistance to Deans in referring students to appropriate resources, support, and options.
• Assumes responsibility for additional assignments based on office needs and staff skills and interest, including but not limited to emergency call center planning, policy and procedure development, database management, off-campus community living, behavioral intervention and threat assessment, etc.
• Develops and maintains an accurate working knowledge of campus resources, policies, and procedures which are most relevant to the needs of Illinois students and clearly articulates these to constituents.
• Maintains a high quality of documentation of work, including notes and other case files, in the Maxient database system.
• Refers higher level cases, including students with acute psychiatric emergencies, psychiatric hospitalizations, suicidal ideation, and significant mental health concerns, and reports of sexual misconduct, to Assistant Deans for response.
• Represents the Connie Frank CARE Center in outreach opportunities.
• Participates in proactive programming through planning, coordination, and management.
• Develops training curriculum for office staff on workflow processes and leveraging technology.
• Serves on Division of Student Affairs/university committees and other university-related events as needed which may include some after-hours activities.
• Assists in planning the annual campus memorial to honor students who have passed away.
• Affords assistance to Deans in completing projects and assignments, marketing CFCC services, and assessment efforts; and other duties as assigned to further the mission of the unit.

Work Schedule, Travel, or Other Job Expectations

Hybrid work environment of 1-2 days per week remote work, dependent upon office needs.

Required Qualifications

• Bachelor’s degree.
• A total of one (1) year (12 months) in education, training and/or work experience in higher education student programming.

Preferred Qualifications

• Master’s degree in counseling, social work, higher education, student personnel, or related field.
• Experience assisting students in crisis and/or who need high levels of support.
• Experience working with database systems such as Maxient or Symplicity’s Advocate.

Knowledge, Skills and Abilities

• Knowledge of student development theory.
• Ability to prioritize work and successfully perform duties independently.
• Strong communication skills.
• Aptitude for creating and fostering positive, constructive work team environments.
• Strong attention to detail.

Appointment Information

• This is a 100% full-time Civil Service 5002 - Program Coordinator position, appointed on a 12-month basis.
• The expected start date is as soon as possible after 9/7/2026.
• The budgeted salary range for the position is $50,000 - $53,000.

Application Procedures & Deadline Information

• Applications must be received by 6:00 pm (Central Time) on Wednesday, July 15, 2026.
• To apply, click the Apply Now button at the top or bottom of this posting.
• Please make sure to upload a cover letter, resume, and contact information for at least three professional references when applying.
• If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment.