Care and Safety Specialist (Security Guard) (Pool/PRN)

About the role

The Care and Safety Specialist plays a crucial role in creating a welcoming, safe, and recovery-oriented environment at Connections Health Solutions. This position requires a combination of customer service skills, interpersonal abilities, and a deep understanding of trauma-informed care.

Responsibilities

• Greet individuals, visitors, and staff warmly upon arrival and offer assistance, information, or direction as needed.
• Provide a consistent, friendly presence to support a positive and respectful environment.
• Aid in check-in procedures, visitor processes, and general inquiries.
• Maintain awareness of the flow of individuals entering and exiting the facility and communicate observations that may support overall safety and operations.
• Respond calmly and appropriately during incidents or disruptions by notifying and supporting the appropriate staff.
• Use trauma-informed communication and de-escalation techniques to support individuals who may be experiencing stress or distress.
• Collaborate with clinical and operational staff to support a smooth and organized environment throughout the facility.
• Maintain a tidy and welcoming front-desk area, ensuring materials, signage, and supplies are up-to-date.
• Ensure adherence to facility policies regarding visitor access, contraband, and security screenings.
• Perform light facility-support tasks as needed, such as assisting with visitor badges, coordinating deliveries, or helping direct foot traffic.
• Attend trainings, maintain required certifications, and participate in safety/security drills.
• Safely and effectively perform Safe Clinch patient restraint techniques, ensuring the safety and dignity of individuals and staff.
• Perform other duties as assigned to support the mission of providing a safe, recovery-oriented environment.

Requirements

• High School Diploma or equivalent required.
• Experience in customer service, hospitality, human services, or similar roles preferred.
• Strong interpersonal and communication skills with a warm, professional demeanor.
• Comfortable engaging with individuals who may be in emotional distress.
• Commitment to trauma-informed, person-centered practices.
• Must be able to perform Safe Clinch patient restraint techniques in alignment with facility policies and training standards.

Qualifications

• Strong interpersonal and communication skills.
• Ability to remain calm and effective in high-stress or emergency situations.

Skills

• Training in crisis intervention, de-escalation.
• Behavioral health experience.
• Lived experience of recovery from mental health and/or substance use challenges.

Benefits

• Full-time only: Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity.
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability.
• Voluntary Life insurance option for employees and their families.
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan).
• Flexible Spending Accounts (health care and dependent care).
• 401k company match after 6 months (50% of deferrals up to 6% of compensation).
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays.
• Company-paid parental leave available to eligible employees.

Pay

Full-time only.

Schedule

Full-time only.