Care Advocates

About the role

A Care Advocate plays an important role in helping potential families find care solutions for loved ones. You will guide families during times of need and share the value of Arosa services, a gold-standard provider of care management and in-home care. This is a full-time, remote position.

Responsibilities

• Answer calls from prospective customers who need supportive care
• Guide and educate customers about their best care options
• Understand the caller’s concerns and gather care requirements
• Promote the value of geriatric care management services
• Provide additional recommendations and resources as needed
• Follow up and document email and phone conversations
• Input client information into a CRM system
• Schedule care managers for client assessments
• Proactively work to ensure conversion of all customers
• Provide an optimal level of customer support and service

Requirements

• Prior care management, nursing, social work, mental health, or geriatric experience (minimum 12 months)
• Bachelor’s degree or credentials in a related field of study
• Able to meet minimum department standards within a specified period of time
• PC experience with knowledge of G Suite, including the ability to navigate and learn new and varied computer system applications
• Available to work Monday–Friday during normal work hours

Skills

• Computer Skills: Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, and works with multiple computer systems in a fast-paced environment
• Listening Skills: Listens attentively and actively, asks clarifying questions, and manages distractions and interruptions
• Empathy: Ability to understand and respect various perspectives
• Dependability: Works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and quickly responds to time-sensitive situations
• Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
• Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
• Proficient conflict management skills to resolve issues within stressful family dynamics

Preferred System Knowledge

• G Suite
• Salesforce CRM
• Slack

About Arosa

Arosa is a best-in-class national provider of in-home care and care management services, with offices in North Carolina, Illinois, Texas, New Jersey, Massachusetts, Florida, Nevada, Tennessee, and California. The company is creating new standards of care in the fast-growing in-home care industry while maintaining a focus on professionalizing direct care jobs and celebrating the meaningful work of caregivers.

At Arosa, we believe that the highest quality in-home care can only be delivered by professionals who feel cared for themselves. We are dedicated to attracting, training, retaining, and treasuring the best care professionals. Our team-based approach allows us to support our teammates while offering clients tailored, integrated support. We combine the expertise of professional Care Managers with the compassion of dedicated Caregivers to deliver better experiences for seniors and their families. Every day, we work to honor our mission: to create superior models of care and better quality jobs for our care teammates.