Care Advocate

We need to output HTML fragment with sections: About the role (but we already have heading "About the Role:" in the posting). Use

for section headings. We must not repeat job title as heading. We must include sections only when posting has real specific content. We have content for About the role (the paragraph after "About the Role:"), Responsibilities (the "What You’ll Do:" list), Requirements/Qualifications/Skills (the "What You’ll Bring:" list), Benefits (the "Benefits That Work For You" list), Pay (the base salary range), Schedule (the shift info). Also maybe location info? Not required to have a heading for location; could be part of a short paragraph. We must not include boilerplate like EEO, scam warnings, etc. Also must not include duplicated lines. Must preserve all substantive info. We need to decide which headings to use: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We can combine some if content thin. But we have substantive content for each. We need to output only HTML fragment, no /, no markdown fences. We'll produce something like:

About the role

... paragraph ...

Responsibilities

• ...
...

Requirements

• ...
...

Maybe also Qualifications and Skills separate? The "What You’ll Bring:" includes background, experience, problem-solving, flexibility, communication, KPI, tech proficiency, preferred experience areas, comfort with tools, certification. Could split into Requirements (mandatory) and Qualifications/Skills (preferred). But we can just put all under Requirements or Qualifications. The instruction says prefer a few substantive sections over many thin ones. So we could combine Requirements, Qualifications, Skills into one section maybe "Requirements & Qualifications". But they gave examples of separate headings; we can still include them if we have content. However to avoid many thin sections, we could have one "Requirements" covering all. But we also have Benefits, Pay, Schedule separate. Let's decide: We'll have sections: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. We need to ensure we don't include filler like "commensurate with experience". Not present. Now extract content. About the role paragraph: After "About the Role:" we have: "We are looking for a mission-driven care advocate to join our team to provide world-class care to Maven members. Our Care Delivery team consists of care coaches and care advocates who help our members navigate digital care and access the tools to unlock their optimal experience and outcomes. Our team works to continuously learn more about members and ourselves, and you’ll move fast to assist our members with navigation of our network and product. As a Care Advocate, you’ll be the Maven resource for our members, providing resources and education on how to access care and walk through walls to engage members with our platform. Our Care Delivery team works remotely and supports Maven members 24/7/365. We are currently hiring for the following shift: Sunday-Thursday 3pm-11:30pm ET" Note shift info also appears later; but we can include shift in About the role or Schedule. Since schedule is separate, we might not duplicate. However the About the role paragraph includes shift; we could keep it there but then schedule section would be duplicate. Better to move shift to Schedule section and remove from About the role paragraph. But we must preserve ALL substantive information; we can't remove it. We could keep it in About the role and also have Schedule section referencing same info; that would be duplication. The instruction says remove duplicated lines. So we should avoid duplicating the shift info. So we should place shift info only in Schedule section, and adjust About the role paragraph to exclude that sentence. Let's see if we can remove that sentence without losing other substantive info. The sentence: "We are currently hiring for the following shift: Sunday-Thursday 3pm-11:30pm ET". That's the only mention of shift. If we move it to Schedule, we need to keep it there. So About the role paragraph will be everything except that sentence. Thus About the role paragraph: "We are looking for a mission-driven care advocate to join our team to provide world-class care to Maven members. Our Care Delivery team consists of care coaches and care advocates who help our members navigate digital care and access the tools to unlock their optimal experience and outcomes. Our team works to continuously learn more about members and ourselves, and you’ll move fast to assist our members with navigation of our network and product. As a Care Advocate, you’ll be the Maven resource for our members, providing resources and education on how to access care and walk through walls to engage members with our platform. Our Care Delivery team works remotely and supports Maven members 24/7/365." Now Responsibilities: list under "What You’ll Do:" includes many items. We'll extract each bullet. List: - Prioritize tasks and manage a schedule of high-volume introductory video appointments with members - Uphold our value of “moving fast” by promptly answering member questions, assisting with product-related needs, and providing personalized recommendations - Demonstrate our value of “walking through walls” by delivering an exceptional member experience and appropriately escalating concerns or questions - Navigate members’ healthcare networks to ensure access to care and investigate available resources and support - Coordinate with team members as needed to facilitate timely access to care, provide follow-up, and close the loop with members - Provide education and resources related to members’ program needs - Collaborate with cross-functional partners and team members across Care Delivery, Customer Support, Provider, and Product teams - Execute tasks that support an optimal member experience and take ownership of closing the loop on outstanding items - Participate in cross-functional projects and collaborate with other departments as needed - Identify referral needs and collaborate with Maven providers - Anticipate and address members’ social determinants of health needs Now Requirements/Qualifications/Skills: "What You’ll Bring:" includes: - A background in allied health, human services, or healthcare - 1-2+ years of direct patient care experience or digital health - Problem-solving skills to help find creative solutions to customer needs, including working in a remote/startup environment - Ability to remain flexible with changes and have a growth mindset - Ability to communicate with patients empathetically in writing and verbally, and passionate about creating a positive member experience with optimal outcomes - Experience achieving KPIs relevant to engagement, satisfaction and productivity - Proficiency in navigating new technologies and systems as part of working on a remote team - Experience in family planning and maternal-child health areas/others such as pregnancy, postpartum, fertility, options counseling, menopause, adoption, surrogacy is preferred, not required - Comfort with technology tools like Google suite, CRM platforms, EHRs, and Zendesk is preferred, not required - Certification or licensure in a healthcare related field is preferred, not required We could split into Requirements (mandatory) and Preferred Qualifications. But to keep few sections, we can have one "Requirements" covering all, noting preferred where applicable. That's fine. Now Benefits: list under "Benefits That Work For You". The paragraph: "Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:" then bullet list: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting Then note: "These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits." That's also substantive; we should include as a paragraph after list. Now Pay: "The base salary range for this role is $55,000 - $65,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset." We'll include that. Now Schedule: "We are currently hiring for the following shift: Sunday-Thursday 3pm-11:30pm ET". Also maybe mention remote? Already in About the role. We'll just put shift. Now location eligibility: "This role requires active work authorization in the US. Maven embraces a flexible and inclusive work environment. This role is open to candidate in: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, WI." Also mention remote flexibility. This is substantive; we could include as a short paragraph maybe under About the role or a separate "Location" section but we don't have heading for location. Could incorporate into About the role paragraph after remote team statement. But we already have About the role paragraph; we could add a sentence about location eligibility. However we must not duplicate. We'll add a short paragraph after About the role maybe under same heading? But we can't add another heading unless we have content. Could add a paragraph under About the role after the existing paragraph. That's okay; still under same heading. Thus About the role section will have two paragraphs: first paragraph (description), second paragraph (location eligibility and work authorization). We'll keep shift out. Now we must ensure we don't include boilerplate like EEO, scam warnings, etc. Remove those. Now produce HTML. Structure:

About the role

First paragraph.

Second paragraph (location eligibility).

Responsibilities

...

Requirements

...

Benefits

...

Note about eligibility.

Pay

...

Schedule

...

Make sure no extra whitespace? It's fine. Now craft the paragraphs precisely. First paragraph (About the role): "We are looking for a mission-driven care advocate to join our team to provide world-class care to Maven members. Our Care Delivery team consists of care coaches and care advocates who help our members navigate digital care and access the tools to unlock their optimal experience and outcomes. Our team works to continuously learn more about members and ourselves, and you’ll move fast to assist our members with navigation of our network and product. As a Care Advocate, you’ll be the Maven resource for our members, providing resources and education on how to access care and walk through walls to engage members with our platform. Our Care Delivery team works remotely and supports Maven members 24/7/365." Second paragraph (location eligibility): "This role requires active work authorization in the US. Maven embraces a flexible and inclusive work environment. This role is open to candidates in: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, WI." Now Responsibilities list items as above. Now Requirements list items as above. Now Benefits list