Care Advocate Manager

About the role

The Care Advocate Manager, Care Delivery at Wider Circle is responsible for leading and developing a team of Care Advocates to support high-risk members through Community Health Integration (CHI) and Principal Illness Navigation (PIN) programs. This role requires strong leadership, collaboration, and a data-driven approach to improve health outcomes and drive program success.

Responsibilities

• Lead and Develop: Manage and coach a team of at least 8 Care Advocates, driving performance, accountability, and engagement in a remote-first environment.
• Collaborate Cross-Functionally: Work closely with billing, product, operations, and clinical teams to streamline processes, solve day-to-day challenges, and ensure smooth program delivery.
• Drive Metrics & Performance: Take a highly data-driven approach to track key metrics, monitor team productivity, and ensure the achievement of program and documentation goals.
• Optimize Workflows: Leverage data and analytics to identify trends, eliminate bottlenecks, and drive continuous improvement across your team's operations.
• Oversee Program Engagement: Implement and measure strategies to engage and retain members in CHI and PIN programs, guiding your team to proactively re-engage those at risk of disengagement.
• Ensure Compliance & Quality: Audit your team's work to ensure all documentation meets CMS and program requirements for accuracy and completeness.
• Act as an Escalation Point: Serve as the first point of escalation for complex member cases, stepping in to coordinate with clinical and telehealth teams when your advocates need support.
• Onboard and Train: Onboard and train new team members on workflows, documentation standards, and compliance requirements.
• Build Community Bridges: Oversee the development and maintenance of partnerships with local community organizations to ensure your team can successfully connect members with necessary resources.

Requirements

• Bachelor’s degree in healthcare, social work, public health, or related field, or equivalent experience
• 5+ years of experience in healthcare, community health, social services, or healthcare operations
• 1–2+ years of experience managing or leading a team (remote or field-based preferred)
• Experience working with high-risk or vulnerable populations
• Strong understanding of care coordination, documentation, and compliance requirements (CMS experience a plus)
• Excellent communication, interpersonal, and organizational skills
• Proven ability to manage multiple priorities while maintaining attention to detail
• Comfort using digital tools, case management systems, and performance dashboards
• Valid driver’s license and reliable transportation

Benefits

As a venture-backed company, Wider Circle offers competitive compensation, including:

• Comprehensive health coverage, including medical, dental, and vision
• 401(k) plan
• Paid Time Off
• Employee Assistance Program
• Health Care FSA
• Dependent Care FSA
• Health Savings Account
• Voluntary Disability Benefits
• Basic Life and AD&D Insurance
• Adoption Assistance Program
• Training and Development

$66,000.00 - $74,000.00 per year

Pay

$66,000.00 - $74,000.00 per year

Schedule

Remote-first