Care Advocate Lead

Responsibilities

Prominence Health is a value-based care organization bridging the gap between affiliated health systems and independent providers, building trust and collaboration between the two. Prominence Health creates value for populations and providers to strengthen integrated partnership, advance market opportunities, and improve outcomes for our patients and members. Founded in 1993, Prominence Health started as a health maintenance organization (HMO) and was acquired by a subsidiary of Universal Health Services, Inc. (UHS) in 2014. Prominence Health serves members, physicians, and health systems across Medicare, Medicare Advantage, Accountable Care Organizations, and commercial payer partnerships. Prominence Health is committed to transforming healthcare delivery by improving health outcomes while controlling costs and enhancing the patient experience.

About the role

A dedicated team of health care professionals who compassionately and quickly advocate for our member’s care. We go the extra mile, provide an understanding of benefits, schedule the appointment, navigate bills, and arrange the ride. One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. Learn more at: https://prominence-health.com/

Qualifications

• Minimum High school Diploma with a preference of associates degree or higher.
• A basic understanding of medical and health care terms and processes is preferred.
• A strong foundation of customer service skills including empathy, active listening, resourcefulness in problem solving and teamwork.
• Technical proficiency as it relates to software navigation, attention to detail, web-based program organization, and a clear understanding of office program.
• A demonstrable organization methodology that drives performance and accountability.
• Strong communication skills both written and verbal.
• Flexibility to meet the changing demands of the business.
• Appetite for growth, learning and working in a fast-paced, challenging environment.
• An unwavering positivity and compassion for our members.